Customer Services Officer at eThekwini Municipality

Key Responsibility Areas

• Coordinate and control of the customer care and management strategy and processes in the designated service centres.
• Supervision of the key service delivery chain within the Mobile Kiosks, Fixed Kiosks andService Centres and/or Banking Halls.
• Manage any transformation strategies within the Mobile Kiosks, Fixed Kiosks and ServiceCentres and/or Banking Hall(s)
• Input in the preparation and monitoring of capital and operating budgets.
• Ensure that the functions of the Bus Service Operations and Management Branch are carriedout effectively, efficiently
• Responsible for maintaining effective industrial relations.
• Managing and controlling effective asset utilisation.
• Coordinate customer care and management processes.
• Active support and promotion of safety and accident prevention in the workplace.

Essential Requirements

• Tertiary qualification (NQF Level 6) in the Financial field.
• Valid motor vehicle driving license.
• 3 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• 4 Years relevant experience.