LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® ...
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The Customer Success Specialist plays a key role in driving customer value, adoption, and long-term partnerships. You will combine relationship management with digital tools and insights to proactively guide customers, maximise outcomes, and contribute to continuous product improvement. This role focuses on delivering a seamless, insight-led customer experience that supports both customer success and business growth.
Responsibilities
Build trusted relationships by understanding customers’ objectives, workflows, stakeholders, and success measures
Align customer needs with organisational goals to ensure LexisNexis solutions deliver measurable value
Lead value-focused conversations using product usage data and insights
Support activation, configuration, and onboarding to deliver a smooth, personalized experience
Deliver training on platform navigation, workflows, and supported features
Monitor onboarding and usage data to identify friction and drive targeted adoption activities
Use dashboards and analytics to support value realization, renewals, and identify growth opportunities
Collaborate with Product, Sales, Marketing, and Support teams to enhance the customer experience
Requirements
Experience in Customer Success, Account Management, Professional Services, or another customer-facing role
Experience working with digital products, technology platforms, or data-driven tools; legal or tech environments are a plus
Strong communication, presentation, and relationship-building skills
Analytical and problem-solving skills, with comfort using data and dashboards
Experience with CRM and customer success platforms (e.g., Salesforce, Pendo) is beneficial and the ability to manage multiple priorities in a fast-paced environment
Demonstrated empathy, active listening, and a customer-centered approach
Proactive, collaborative, adaptable, and open to continuous learning and new technologies
Law degree, admitted attorney, understanding of legal systems, legal processes and experience in Litigation and Conveyancing.
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