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  • Posted: Mar 12, 2020
    Deadline: Not specified
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    Founded in 2013 and based in South Africa, Strider aims to build the future of financial technology. The business consists of three distinct divisions. Glance - A software as a service AI engine that enables robotic process automation, document processing and data extraction. Solve - The problem solving arm of the business that employs a unique technology...
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    CX Lead

    Responsibilities

    • Determining and applying appropriate design synthesis methods
    • Support and participate in design research and testing
    • Map the existing or intended client experience using relevant client experience artifacts
    • Produce supporting client experience artifacts such as experience maps, persona's, client journey maps, etc
    • Contribute to the design decisions during product development based on client centric perspectives and service design principles
    • Collaborate with adjacent disciplines, such as PO's, Tech Leads, UX/UI designers, Design Leads, etc
    • Brainstorm potential solutions based on research of client needs
    • Translate strategies into tangible, meaningful and useful solutions across services
    • Design and facilitate ideation sessions, mentoring service teams on how to use insights to drive creative solutions
    • Support broader strategies and projects objectives and organisational values
    • Stay abreast of developments in the field of Service Design
    • Drive key decisions across the Service Design life-cycle
    • Lead customer engagement sessions to understand opportunities for improvement and collect requirements

     

    Qualifications and Experience

    • Stong portfolio demonstrating your craft and effectively communicating your design process
    • 3 years + CX and Service Design
    • Matric and Professional Experience Design, Behavioural Science, Human Computer Interaction
    • Design synsthesis
    • Understand business and user process/journey mapping
    • Client experience metrics
    • Associated artifacts and methodologies
    • Business acumen

    Method of Application

    Interested and qualified? Go to Strider Technology on www.linkedin.com to apply

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