Data Processor at Health Solutions Africa

Role Purpose    

To effectively contribute towards various Teams, ensuring that key performance indicators and service level agreements are met.

Requirements    

• A National Senior Certificate is essential (Mathematics / Mathematical Literacy as a Grade 12 subject is highly advantageous)
• MS Office / 365 proficiency is essential
• At least 1 years’ experience in an administrative environment is essential
• Exposure to a medical scheme administrative environment would be highly advantageous

Duties & Responsibilities    

• Accurate scanning and recording of electronic and paper claims/documents in relevant folders according to process.
• Build and maintain relationships with internal and external stakeholders by responding to queries (correspondence and face-to-face).
• Assist with other functions in the team and organisation as required.
• Provide clients with relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant system/s, based on data received.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies    

• Accountability
• Time management
• Attention to detail
• Teamwork and cooperation
• Verbal and written communication
• Service orientation
• Problem solving
• Detail-oriented
• Prioritisation