Death Claims (S37C) Senior Administrator at Old Mutual

Job Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment.  The incumbent is individually accountable for achieving results through own efforts.

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor / resource to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Acts as a suppport person and / or point of escalation for complex and difficult cases / clients.
• Delivers on daily production standards and adheres to service and quality standards.
• Attend team meetings ensuring that daily objectives are met in accordance with work plans.
• Excellent daily planning and time management skills.  
• The incumbent is individually accountable for achieving results through own efforts.
• Detail focused, thorough, analytical and diligent.
• Technical knowledge and understanding of Section 37C of the Pension Funds Act and general knowledge of the common law, and other legislation. Administration of Deceased Estates Act, Intestate Succession, Divorce Act etc.
• Disability claims processing experience advantageous
• Sound judgement and decision-making skills.
• Ability to organize tasks by level of urgency, taking calls and communicating via email.
• This role may include contact with external parties such as clients / industry bodies etc.
• Excellent verbal and written communication skills.
• As part of their daily functions, they would get involved in the resolution of complaints, enquiries and disputes.
• Ability to withstand significant work pressure
• Conduct investigations into the circumstances of the deceased member in order to identify and trace all dependents and nominated beneficiaries
• Investigate and assess personal (financial and other) information of dependents and nominated beneficiaries.
• Take all relevant factors gathered during the investigation into account, and to recommend percentage allocations among the dependents and nominated beneficiaries.
• Collect beneficiary data to process the claim payment.

Role Requirements:

• Matric
• Post matric qualification advantageous
• Working knowledge of Old Mutual internal systems (Compass, AWD, EMS etc.)
• Previous Customer Service Experience an advantage
• Understanding and application of s37c of Pension Funds Act
• Disability claims processing experience advantageous
• Ability to communicate in two or more of South Africa’s official languages.
• Understanding of OM Superfund products and processes an advantage

Education: Matriculation Certificate (Matric)  (Required)
Closing Date:11th, March 2022