Career Opportunities at Old Mutual -(18 Positions)

Job Description

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
What is a financial advisor?

The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.

The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.

As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

What is required of you?

• Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
• Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
• As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management. Importantly, the financial advisor profession requires continuous personal development through the attendance and completion of accredited courses and programmes.
• Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

What do we need from you?

• A Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

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Job Description

• To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts
• Meets monthly sales targets in terms of lending and other products.
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management.
• Establishes a new business pipeline through marketing, lead generation and tracking.
• Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
• Provides excellent face to face and telephonic service to customers.
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards

Closing Date:11th, March 2022

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Job Description

This role focuses on implementing the HR people plan for the consultants designated area. 

• This role works with line managers to develop and implement HR solutions. 
• They are responsible for providing advice and guidance to line managers across the full scope of HR practices and ensuring the correct implementation of HR processes. 
• Individually accountable for achieving results through the self, over periods of 3 months-1years.
• Provides HR support and advise to internal clients based on a deep understanding of client needs.
• Analyses HR data and provides recommendations for HR interventions and improvements that will enhance people performance.
• Coach line managers on IR issues
• Supports the implementation of change initiatives when required.
• Implements people plan initiatives and HR processes in client areas.
• Delivers with discipline the HR Calendar in client areas according to agreed timelines.
• Contracts with clients for delivery over a period of 3month ¿ 1 year.
• Adheres to HR controls.

Skills

• Change Initiatives, Human Resources (HR) Data, Industrial Relations, Labour Relations Management, People-Centered Change Management, People Management, Stakeholder Management, Workday

Education

• Bachelor of Social Science (BSocSc)  (Required)

Closing Date:12th, March 2022

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Job Description

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
What is a financial advisor?

The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.

The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.

As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

What is required of you?

• Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
• Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
• Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

What do we need from you?

• A Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

Education: High School (Grade 12)  (Required)
Closing Date:11th, March 2022

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Job Description

The Old Mutual Rewards & New Ventures team has an exciting opportunity for a Programme Manager interested in contributing to the growth and development of Old Mutual’s Rewards Programme and other new venture product developments in South Africa and other African markets. 
As the programme manager in the Old Mutual Rewards & New Ventures team, the key focus areas for this role will be responsibility for managing processes, engagements, stakeholders, and execution to drive rapid delivery of solutions to customers. You will act as an uber Scrum Master, interacting with various teams and leaders in various levels of the organisation. 

• You will also leverage you understanding of Agile delivery practices to transform and mature the team’s approach to managing itself and delivery to customer outcomes 
• Reporting to the Head of Rewards & New Ventures in Customer Solutions, the role plays an important part in creating effective solutions while also enabling positive futures for our customers and contributing to improving the South African savings culture.  
• This is an opportunity to be a key part of a dynamic team during an exciting period.

Key Result Areas

• Drive culture change towards agility and servant leadership within team and across broader delivery organisation.
• Coach and guide the team and organisation on how to use Agile/Scrum/SAFe practices and values to delight customers.
• Coach and guide the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assess the agile maturity of the team and organisation and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
• Facilitate the team for better creativity and tries to improve the efficiency of the team.
• Create visibility of work at team and programme level to optimise value
• Work with the team and assist product owners to refine the product backlogs.
• Facilitate work estimation and ensure support the team in owning the “how” with product owner and other stakeholders informing the “what”.
• Work with the team to execute the backlog as per priority of product owner.
• Work with the product owner to ensure that prioritised work is substantiated with expected benefits and value and that delivery of the solution incorporates/promotes tracking of value.
• Produce meaningful metrics to assist the teams and provide support on how to interpret the metrics and take the correct course.
• Produce executive program reports on progress, performance, risks and provide proposals to mitigate risks
• Analyse a situation, apply critical thinking, and organise the teams around a solution by guiding the conversations with the Scrum Master and teams as required.
• Ensure observance of DoD (Definition of done).
• Increase team efficiency, motivate team and advocate for changes that will ensure quality and timeliness.
• Manage impediments to ensure avoid impact on the programme deliveries.
• Elevate and expose delivery challenges to the leadership team and propose resolutions.
• Ensure that deployments and release into production are planned and executed with relevant change controls to manage risk.
• Manage, create, and communicate clear timelines for programme increments and iterations.
• Facilitate planning activities at a programme level and ensure the teams are prepared for all ceremonies.
• Clearly articulate and communicate team planning objectives and ensure team visibility, transparency and understanding.
• Where necessary coach leaders, teams, and scrum masters in agile practices and mind-sets to remove team blockers and resolve team dependencies.
• Collaborate with Product and Solution Management, Product Owners, Product Managers, delivery teams and other stakeholders to ensure strategy alignment and execution.
• Measure and manage delivery against programme plan and commitments: o Quality. o Time to market. o Team engagement. o Business and customer outcomes o Customer engagement and satisfaction
• Work with team to arrange and conduct daily stand-up meetings, and retrospective meetings
• Organise and facilitate regular synchronization sessions to ensure awareness and alignment across deliveries
• Organise and facilitate the sprint/iteration planning meeting with the team.
• Organise and facilitate demos, showcases and feedback sessions to ensure that teams share a holistic delivery comprising feature delivery, customer value and tracking against agreed targets and business outcomes.

Role Requirement

• Relevant tertiary qualification or equivalent in Business, Commerce, Computer Science, Engineering or Information Systems. 
• Minimum 6 years of experience in complex project and program management roles with at least with 3 years leading Scrum teams.
• In-depth knowledge and experience in Agile/Scrum/Scaled Agile Framework (SAFe).
• Certification as a Scrum Master Certified SAFe® Advanced Scrum Master or Advanced Certified Scrum Master (A-CSM) or Certified Scrum Professional (CSP) desirable.
• Knowledge of Kanban/Lean desirable.
• Knowledge and experience in using tracking and collaboration tools such as Jira and Microsoft TFS
• Experience running and facilitating core meetings and activities such as PI planning, sync sessions, demos and retros.
• Loyalty and Financial services experience preferred
• Proven track record of stakeholder and relationship management
• Passion for customers
• Strong stakeholder management, negotiation, communication and interpersonal skills.

Closing Date:11th, March 2022

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Job Description

• This is an intermediate development role and the incumbent must work with limited supervision .    
• Accountabilities for this role include basic systems analysis, interpreting and executing test plans and developing specifications.  The incumbent is individually accountable for achieving results through own efforts.
• Assists solution construction including programming, systems testing and correction of programme models.
• Interprets and executes test plans, or assists in developing test plans in conjunction with Systems Analyst, Senior Analyst Programmer or Business Analyst.
• Develops technical specifications / program specifications and some systems documentation.
• Responsible for basic systems analyst functions.
• May assist with analysing system design requirements.
• Advises Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.
• Provides sizing and scoping for development work required
• May take the task lead with smaller work initiatives
• May coach and mentor junior / new staff (programmer).
• Works with limited supervision

Closing Date:8th March 2022

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Job Description

This role is individually accountable for implementing loan financing for Masisizane, monitors progress including repayments and business growth. This role is also accountable for finding marketing opportunities and liaises with potential customers on behalf of enterprises. The individually is accountable for achieving results through others over periods of up to a year.
Key Results Areas

• Generates pipeline for Masisizane, interacts with communities, community based organisations and small enterprises to source deal opportunities.
• Performs due diligence.
• Company valuation.
• Identifies funding and business skills support needs.
• Makes a decision about viability and long-term sustainability of the business, prepares and presents a motivation to the Credit Committee.
• Co-ordinates relevant business and technical skills development/support.
• Implements loan financing and monitors progress, including repayments and business growth.
• Finds marketing opportunities and liaises with potential customers on behalf of enterprises.
• Serves on relevant Credit Committees and decides approvals or declines of loans.
• Represents Masisizane locally, regionally and nationally as a leading Development Financing Partner.
• Develops collaborative relationships between public, private and voluntary sector bodies and organisations through effective liaison and communications and instil collaborative working relationships within the Masisizane team.
• Develops linkages and good communications between and within Masisizane projects and delivery staff.
• Prepares and presents written and oral reports to the Head of Masisizane, the Board, partners and beneficiaries.
• Facilitate disbursement of approved transactions

Role Requirements

• A relevant tertiary qualification (e.g., BCom / Business Science / CA / CFA) with a strong academic record;
• Post graduate degree advantageous
• 5+ experience in deal making
• Deal structuring
• Conducting due diligence
• Financial modelling
• Financial analysis
• Preparing investment proposals

Closing Date:11th, March 2022

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Job Description

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
What is a financial advisor?

The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.

The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.

As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

What is required of you?

• Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
• Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
• Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

What do we need from you?

• A Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

Education: High School (Grade 12)  (Required)
Closing Date:11th, March 2022

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Job Description

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications;

• Provides advice in line with the customer value proposition & compliance framework.
• Develops, tracks & reviews business plan to meet individual performance targets.
• Works in specific allocated markets.
• Works with a specific range of products.
• Prospecting is limited.
• Receives a base salary & bonuses - no commission.

Closing Date:18th, March 2022

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Job Description

What is a Sales Agent?
The role of a Sales Agent is one that demands utmost professionalism, integrity and a customer-centric approach. A Sales Agent builds trust with their clients by engaging them in a respectful manner and ensuring they are offered financial products in line with their needs. The role calls for formal in-house training in conjunction with continuous on the job coaching and development. As a Sales Agent with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, and Customer-first.
What is required of you?

• Marketing Old Mutual products to new and existing clients, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.
• As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

• Grade 12 (Matric) certificate
•  6-12 months sales/retails sales experience
• Previous Working experience in Financial Industry advantageous
• A clear criminal and credit check
• Computer Literacy (MS Office)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

Personal Qualities 

• Target and Goal Driven
• Client service orientated
• Adhering to Company values and policies
• Good business acumen
• Proactive
• Ability to influence
• Confident decision making
• Ability to handle pressure and set backs
• Good interpersonal skills
• Trustworthy
• Good time management skills
• Resilience

Education: Matriculation Certificate (Matric)  (Required)
Closing Date:9th, March 2022

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Job Description

• This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and  ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.  
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

Closing Date: 11th, March 2022

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Job Description

• Lead implementation and execution of a business development strategy to support growth and business development to enhance the organisations presence and reputation within the general insurance industry. Manage key internal and external relationships across the broker, intermediary and customer market to drive the organisations multi-product / multi-channel initiatives to achieve the organisations business plan targets.
• Lead the implementation and execution of a business development strategy to support growth and business development to enhance the organisations presence and reputation within the general insurance industry
• Drive the achievement of new and existing business profitability and growth targets by ensuring that services and solutions provided to brokers and / or intermediaries meets or exceeds defined service level agreements across the product/s lifecycle as measured in a performance metrics plan.
• Manage relationships with the broker channel and ensure effective broker service levels.
• Identify and create coordinated business development opportunities.
• Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions.
• Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices.
• Manage the allocated business development, incentive and expense budget for the team against set targets.
• Manage all costs, resource capacity planning and utilisation to support the achievement of business development targets, volumes, operational budgets and plans.
• Identify and drive opportunities to improve and expand product and service offerings.
• Actively manage and report on the achievement of business development targets as well as industry performance and trends.
• Lead the measurement, assessment and reporting on the performance of teams against targets and industry norms.
• Translate strategy into relevant service standards and processes, setting, communicating and measuring the corresponding operational measures and targets.
• Deliver new business opportunities in the intermediary market in support of the segmentation strategy.
• Collaborate with Underwriting, Operations and Claims to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets.
• Proactively monitor sales trends and identify and implement corrective actions as required.
• Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers.
• Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.

Skills: Business Acumen, Business Development Marketing, Client Relationship Management, Client Service Orientated
Education: Bachelor Of Business Studies: Business/ Financial/ Marketing Management, Matriculation Certificate (Matric): Business/ Financial/ Marketing Management (Required)
Closing Date:9th, March 2022

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Job Description

RISK Management: Role is responsible to attend to electrical audits & COC audits across South Africa (either in person for high risk events, or through OMF maintenance officers who will provide onsite information for remote auditing) Responsible to develop/implement business continuity plans in respect to electrical supply and installations.

Energy Leadership: Responsible to design and implement retail and commercial Energy Sufficiency Policy, design principals and strategy. Responsible to ensure the business is kept up to date with any new green/carbon taxes and policies are put in place to deal with these. Responsible to design standard retail and commercial electrical installation guidelines/specifications that will be issued as part of standard construction packs. 

Cost Savings: Responsible to identify, track and implement cost savings initiatives. Including but not limited to Landlord billing audits and Retail Branch Energy reduction behavioural campaigns 

Vendor Management: Vendor management in respect to technical and day to day items

• Evaluates/Develop electrical systems, products, components, and behavioural policies by designing and conducting research programs; applying knowledge of electricity and materials to achieve set energy efficiency targets, cost efficient electrical installations and business continuity policies/plans
• Establishing construction, manufacturing or installation standards/specifications for retail and commercial projects
• Attend to Virtual and physical onsite electrical audits & COC audits across South Africa to ensure construction installations and construction vendor issued COC’s are complaint to relevant regulations.
• Prepares energy usage reports by collecting, analysing, and summarizing information and trends on energy consumption and hardware installations
• Evaluate/Develop/Implement processes and policies to attend to tariff comparison and analysis across the retail and commercial portfolio
• Assume responsibility for Vendor SLA outputs and manage services against contracted scope
• Ensure strong internal and external client relationship is developed and maintained
• Some weekend work required in case of emergencies as and when required
• Traveling required
• Interact professionally with cross-functional team members
• Estimating material, labour, or construction costs for budget preparation

Education

• Bachelor of Engineering (BEng): Electrical Engineering (Required)

Closing Date:9th, March 2022

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Job Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment.  The incumbent is individually accountable for achieving results through own efforts.

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor / resource to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Acts as a suppport person and / or point of escalation for complex and difficult cases / clients.
• Delivers on daily production standards and adheres to service and quality standards.
• Attend team meetings ensuring that daily objectives are met in accordance with work plans.
• Excellent daily planning and time management skills.  
• The incumbent is individually accountable for achieving results through own efforts.
• Detail focused, thorough, analytical and diligent.
• Technical knowledge and understanding of Section 37C of the Pension Funds Act and general knowledge of the common law, and other legislation. Administration of Deceased Estates Act, Intestate Succession, Divorce Act etc.
• Disability claims processing experience advantageous
• Sound judgement and decision-making skills.
• Ability to organize tasks by level of urgency, taking calls and communicating via email.
• This role may include contact with external parties such as clients / industry bodies etc.
• Excellent verbal and written communication skills.
• As part of their daily functions, they would get involved in the resolution of complaints, enquiries and disputes.
• Ability to withstand significant work pressure
• Conduct investigations into the circumstances of the deceased member in order to identify and trace all dependents and nominated beneficiaries
• Investigate and assess personal (financial and other) information of dependents and nominated beneficiaries.
• Take all relevant factors gathered during the investigation into account, and to recommend percentage allocations among the dependents and nominated beneficiaries.
• Collect beneficiary data to process the claim payment.

Role Requirements:

• Matric
• Post matric qualification advantageous
• Working knowledge of Old Mutual internal systems (Compass, AWD, EMS etc.)
• Previous Customer Service Experience an advantage
• Understanding and application of s37c of Pension Funds Act
• Disability claims processing experience advantageous
• Ability to communicate in two or more of South Africa’s official languages.
• Understanding of OM Superfund products and processes an advantage

Education: Matriculation Certificate (Matric)  (Required)
Closing Date:11th, March 2022

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Key Result Areas

As Senior Product Expert and account Executive it will be your task to implement risk-based management strategies, provide executive and operational support to the Management Board, ensure that Board decisions are executed, manage relationships with all major stakeholders in the fund environment, including the regulator and assist the Office of the Principal Officer.

• You will, inter alia, be required to ensure that the Fund operates within the legislative framework, the Management Board and its Sub-Committees operate efficiently and effectively, the governance of the Fund is compliant with all the regulatory and statutory requirements and that treating customers fairly is at the Centre of all decision-making processes.
• You will be responsible to manage a team of Product experts and be accountable for all product development and management for all the product value proposition within the Group Retirement Solutions team.
• You will collaborate extensively with various stakeholders, conduct proper competitive analysis and ensure that the product value proposition stays current and support the criteria of the Business/Funds and all related stakeholders.
• You will also be responsible to lead team of Product Experts and Communications Team to ensure a productive environment via a positive and inspired team.

Role Requirements

• Relevant tertiary qualification (at least a Bachelor’s degree with actuarial science, accounting, mathematics, statistics, law or similar as a major)
• Analytical and problem solving skills.
• Communication and facilitation skills.
• Ability to work under pressure.
• Structured with organisational skills.
• Business analysis knowledge and expertise.
• Must be able to effectively work independently as well as part of a team.
• Ability to assimilate and apply relevant business principles.
• Must be willing and able to work overtime as and when required.
• Relevant Leadership and Management skills to lead a team of experts.

For a task as high-level and challenging as this with one of the country’s largest FSP’s, we’re looking for someone with:

• At least 10 years’ experience in the Retirement Fund Industry and/or a experience comprising of multiple participating employers, an employee benefits consultant or manager of funds. 
• You must be able to demonstrate investment, fund management and staff management know-how and an understanding of the complexities associated with sponsored umbrella funds and their members
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Education

• Bachelors Degree (B)  (Required)

Closing Date:12th, March 2022

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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

Closing Date:17th, March 2022

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Job Description

This role is responsible for development, implementation and lead an integrated service management capability (people, process & systems) across the organisation. Build and drive strategic partnerships with IT and business to deliver relevant, scalable, repeatable, quality assured, differentiated service management solutions that substantially improve IT stability and resilience.
Financial Management, Risk and Governance

• Responsible for the financial management of Service Delivery Management, including budget and expense monitoring.
• Deliver on time and on budget
• Manage and Apply the organization risk and governance frameworks
• Accountability for all risk associated with Service Delivery operational environment

Technology Leadership 

• Align and contribute to Technology leadership for the broader organisation
• Delivering on OML’s strategy and ambition to be a digitally led organisation
• Working closely with multiple technology teams, to ensure that our stakeholders have the best of both worlds: end-to-end accountability for their own technology delivery and costs, on the back of stable, flexible, and cost-effective centrally managed platforms

IT Service Delivery Management

• Oversees the functional unit and is accountable for the efficient operation of the area.
• Responsible for aligning technology and technology support to business needs.
• Manage the multiple suppliers to give the optimal mix of flexibility, innovation, standard and consistent service.
• Define the Service Delivery Management Capability required to enable the successful delivery of the business requirements. Capability end state to include:
• Clearly defined Service Delivery Management value chain and core capabilities
• Service Delivery Management operating model and organization design
• Service Delivery Management Roles and Ways of Working
• Service Delivery Management Culture, Practices, Policies and Processes
• Service Delivery Management Technologies and Technology enablement e.g. Process Automation
• Act as the custodian of IT service management processes and procedures to be deployed across the enterprise and ensure they are followed.
• Play a pivotal coordinating role in all service management processes.
• Conduct market and competitive research to identify broader business trends and assumptions that may enhance the Service Delivery management strategy or operating model
• Stay ahead of the Curve on advanced global service management improvements, tools, processes, and practices.
• Drive a culture of continuous improvement across the service delivery and supporting technology teams
• Shift the Service Delivery Management function from reactive to proactive with proven business impact
• Act as the point of contact for all service delivery escalations e.g. Major Incidents and work across the value chain to ensure successful resolution
• Collaborate with strategic partners to identify strategic and innovative uses of technology to drive business growth and profitability.
• Monitoring customer satisfaction ratings to identify emerging issues and to implement remedial action
• Work within a DevOps environment, collaborate with development teams and ensure smooth transition of products into operations
• Ensure Continuous Improvement by identifying SIPs, facilitating, and coordinating remedial activities with relevant support teams, business, and other stakeholders
• Drive a focused remediation programme that addresses single points of failure, known risks and key modernisations across the estate
• Lead the Service Delivery optimisation and automation agenda across the estate – continuously improving and evolving technologies, processes and practices with visible and tangible business impact Design, lead and implement change management and capability plans to ensure the ongoing adoption of Service Engineering technologies by technology teams e.g. Service Now & CMDB ensuring clean & flawless datasets across the estate
• Lead and design service level agreement framework that include the defining, documenting, monitoring, and reporting
• Translate Service Level agreements into monitoring & reporting tool, dashboards and ensure automated delivery of IT performance data aligned to business requirements
• Oversee service performance across the IT and delivery against service performance targets through proactive service management and partnership with the rest of IT functional units

Management Effectiveness

• Contributes to communication and change management within line structures.
• Develops MOs and specialists under supervision.
• Drives operational excellence through area of supervision.
• Manages service delivery through a team of managers.
• Holds first line managers accountable for managerial work, including selection, performance management and talent management.
• Individually accountable for execution of strategy.
• Selects potential managers to sustain pipeline.
• Proactively attract, recruit, develop, retain, reward, and deploy a diverse resource base aligned to an ever-evolving IT environment (ahead of demand)
• Build a high-performance team environment through self-directed teams by driving performance management and measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular and honest feedback etc.)
• Accountable for the right people in the right teams to deliver on IT strategy
• Leverage coaching techniques in all related activity to drive a higher quality design and deployment of technical products and services

Vendor & Contract Management

• Manages the relationship between service providers and Old Mutual, including negotiations, contractualisation, service and support (SLAs).
• Manage the multiple suppliers to give the optimal mix of flexibility, innovation, standard and consistent service.
• Be accountable for the integrated services that are being delivered back to business.
• Specify IT service management processes and procedures to be deployed across the enterprise and ensure they are followed.

Requirements:

• Matric plus relevant degree/diploma
• 7 + years relevant IT work experience
• Must have management experience in Service Engineering or Service Management environment
• Service Integration and Management (SIAM™) Professional Certified, ITIL V3 Expert.
• Candidate must have an in-depth understanding of Service Integration Management, Service Management, Governance frameworks, strong knowledge of practices and protocols, experience in working with 3rd Party vendors/partners/suppliers, operational risk management & expertise of the IT Operations, including IT practices.

AND

• Must have IT Demand Management and IT Delivery Management experience
• Experience leading service engineering within Agile / Devops delivery and/or Cloud is preferred
• Experience as an agile practitioner and knowledge or experience of other delivery methodologies e.g. Kanban etc.
• Knowledge and deep understanding of ITSM – Information Technology Service Management
• Strong relationship management and interpersonal skills
• Adequate stakeholder management experience up to executive level
• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Strategic
• Work well under pressure

Closing Date:11th, March 2022

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Job Description

What is a Sales Agent?
The role of a Sales Agent is one that demands utmost professionalism, integrity and a customer-centric approach. A Sales Agent builds trust with their clients by engaging them in a respectful manner and ensuring they are offered financial products in line with their needs. The role calls for formal in-house training in conjunction with continuous on the job coaching and development. As a Sales Agent with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, and Customer-first.
What is required of you?

• Marketing Old Mutual products to new and existing clients, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.
• As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

• Grade 12 (Matric) certificate
•  6-12 months sales/retails sales experience
• Previous Working experience in Financial Industry advantageous
• A clear criminal and credit check
• Computer Literacy (MS Office)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

Personal Qualities 

• Target and Goal Driven
• Client service orientated
• Adhering to Company values and policies
• Good business acumen
• Proactive
• Ability to influence
• Confident decision making
• Ability to handle pressure and set backs
• Good interpersonal skills
• Trustworthy
• Good time management skills
• Resilience

Closing Date:11th, March 2022