Debt Collector at Truworths

Job Description 

Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.

Key Responsibilities    

• Advises customer of total due amount (arrears + instalment due).
• Asks for immediate payment/confirm PTP.
• Confirms when next payment will be.
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
• Advises customer of the relevant consequences of non-payment or benefits of making payment.
• Negotiate for total due/Multiple PTPs.
• Offers the option to pay via credit card and explain benefits of paying via credit card.
• Offer a debit order and explain benefits of a debit order payment.
• All info updated correctly and correct action codes used.

Qualifications and Experience    

• Matric or equivalent qualification
• Previous relevant experience (collections experience) is advantageous.

Competencies    

• Computer literate (Excel, Word).
• Multi lingual beneficial.
• Is a willing, enthusiastic & active participant.
• Eager to learn new skills.
• Patient and tolerant.
• Competitive and a desire to succeed
• Focus and the ability to concentrate for long periods.
• Persistent and assertive.
• The ability to work in a competitive and stressful environment.
• Problem solving skills.
• Strong negotiation skills.
• Punctuality and good attendance.
• Honestly and trustworthy.
• Adapt to change quickly, in a fast-paced environment.
• Understand and adhere to the company and department standards, policies and procedures