Deli Manager at Profile Personnel

Job Description

• We are seeking an experienced and hands-on Deli Manager to oversee the daily operations of our deli department within a fast-paced retail environment.

Key Responsibilities

Staff Management

• Plan and manage staff schedules to ensure optimal coverage
• Lead, motivate, and develop team members
• Monitor performance and address disciplinary matters

Customer Service

• Deliver exceptional customer service and resolve queries or complaints
• Ensure consistently high service standards

Food Preparation & Safety

• Oversee preparation and presentation of deli products
• Ensure strict adherence to food safety and hygiene standards
• Manage stock levels, ordering, and minimise waste

Financial & Operational Management

• Manage budgets, control costs, and maximise profitability
• Analyse sales and implement growth strategies
• Maintain attractive product displays
• Ensure deli equipment is properly maintained

Marketing & Promotions

• Implement promotions and merchandising initiatives
• Support local customer engagement efforts

Minimum Requirements

• FMCG deli experience (essential)
• Relevant chef/catering experience
• Minimum 3+ years’ experience in a similar role
• Strong leadership and team management skills
• Customer-focused with excellent interpersonal skills
• Strong organisational and multitasking ability
• Good knowledge of food safety regulations
• Strong problem-solving skills