Digital Content Writer (Banking/Product Content) at Discovery Limited

Job Purpose

• The Digital Content Writer is responsible for developing clear, accurate, and user-focused digital content that supports business objectives and enhances the client experience. This role translates complex financial and product concepts into simple, accessible communication that is easy to understand and supports positive client experience. The incumbent creates informative, empowering content and structured document templates, ensuring consistency, usability, and alignment across digital platforms. Working closely with UX, Design, and Marketing teams, the role contributes to shared outcomes while maintaining accountability for the quality, clarity, and effectiveness of all written content.

Areas of responsibility may include but are not limited to

• Writes and develops clear, accurate, user-focused content as the single source of truth that incorporates business standards, mappings and quality controls. 
• Partners with UX and design teams to ensure written content supports a clear and effective user experience
• Ensure content is educational, empowering, useful, and usable across all digital platforms.
• Initiates and participates in internal and external stakeholder discussions to gather requirements and align on content strategy.
• Follows the structured process to gather, understand and document client and employee requirements and translate them into effective content solutions.
• Consistently applies the existing business rules, brand guidelines and standards across all content outputs. 
• Responsible for daily planning and execution of tasks related to the communication and content strategy.
• Generates documents that reflect stakeholder requirements and content design principles. 

Key Competencies

• Excellent written and verbal communication.
• Ability to work collaboratively in cross-functional teams.
• Attention to detail and commitment to quality.
• Ability to simplify complex financial or technical concepts into clear language
• Strong business writing and structured communication skills
• Familiarity with content management systems (CMS) and digital publishing platforms.
• Skilled at prioritising and delivering high quality content under tight deadlines

Education and Experience

• A Degree (or equivalent) in Journalism, Communication or a related field.
• A certification or training in simplified writing or business writing (preferred)
• At least 3 years working experience in a content writing job.
• Experience working in the financial services sector (minimum 3 years preferred).
• Experience using HTML to format and structure digital content is advantageous but not required.