Director: Human Resources Service Delivery (Re-Advertisement) at National Treasury

Qualification/s Requirements

• A Grade 12 is required coupled with a minimum Bachelor’s degree (equivalent to NQF 7) in any of the following disciplines: Human Resources Management or Business Administration or Management or Public Administration or Public Management;
• A minimum 5 years’ experience at a middle or senior managerial level obtained within Human Resources Management environment or related field, Knowledge and experience of the Public Service Human Resources Management Legislative Framework; 
• Knowledge and experience of the Public Service Act and Regulations, Business Relations Skills in the HR environment; and
• Knowledge of Human Resources Information and application Systems, Successful completion of the Nyukela Public Service Senior Management Leadership Programme as endorsed by the National School of Government available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of an appointment.

Key Performance Areas

Strategy Development and Implementation: 

• Develop and implement a Human Resources Service Delivery Strategic implementation plan to fast-track the turn-around time of human resources service offering pertaining to clients’ needs; 
• Provide guidance and lobby internal support on the implementation of the most effective mechanisms and tools to enhance collaboration and cohesion for improved service delivery with regard to implementation of service offerings; 
• Review policies continuously for correct application in business and in alignment with the HR Service Delivery Strategy in accordance with the ever-evolving environment against the backdrop of the needs of clients; and Develop, engage and commit on the service level agreements by HR centres of excellence with the HR Service Delivery Directorate. 

HR Service Delivery: 

• Provide guidance and direction on the effective implementation of HR offerings and services to clients; 
• Implement a collaborative strategy with regard to service delivery provisioning and initiate projects in alignment with business requirements;
• Verify the correctness of the application of HR Policies and Procedures, continuously, prior to implementation of any new service offering in alignment the relevant policies and procedures; 
• Develop and apply a customer centric service delivery culture within the National Treasury; and 
• Monitor the effectiveness of the implementation of service offerings and align discrepancies, accordingly. 

Stakeholder Engagement: 

• Engage stakeholders through awareness drives on new service offerings and their benefits prior to implementation,
• Collaborate and enhancing partnerships with specialise business units within HRM to determine, and fast-tracking deliverables and targets for implementation, 
• Align business plans with strategic objectives in achievement of HR objectives and targets, 
• Provide timeous feedback on requests to stakeholder’s concerns pertaining to service offering, 
• Ensure that divisional HR Metrics are presented to divisional Exco/Manco and that focused employee matters are proactively raised and attended to. 

 HR Policy and Prescribes Analysis: 

• Align the HR Service delivery objectives with National Treasury annual business plans to conform to business units demands;
• Influence and obtain buy-in from stakeholders within business on HR initiatives and offerings; 
• Develop and analyse a comprehensive HR feedback analysis desk board portraying service offerings and progress in support of business continuity; 
• Align memoranda on HR offerings and services for the smooth implementation within the broader business; 
• Develop and effectively implement Secondment Guidelines to ensure strategic input to employee engagement and retention; and 
• Ensure that Rotations Protocols are in place and serve as employee engagement, development and retention.