Driver at Newmark Hotels

Minimum Requirements

• Valid Driver’s Licence.
• Valid Professional Driving Permit (PDP).
• Proven experience operating both manual and automatic transmission vehicles safely.
• Excellent verbal and written communication skills.
• Professional command of the English language.
• Strong customer service orientation.
• Ability to plan, prioritize, and remain calm under pressure.
• Demonstrates integrity and consistently acts in the best interests of the company.
• Collaborative team player.
• Flexibility to work shifts, weekends, and public holidays.

Duties and Responsibilities

• Adhere to all company policies, procedures, and Standard Operating Procedures (SOPs).
• Provide outstanding guest service by responding promptly to guest requests and demonstrating a strong commitment to customer satisfaction.
• Maintain the professional appearance and cleanliness of the Front Office area, in line with company standards.
• Assist guests during arrival and departure, including handling luggage with care.
• Safely transport guests and/or company packages to and from specified destinations.
• Park and retrieve vehicles efficiently while ensuring guest satisfaction and vehicle safety.
• Operate all assigned vehicles (manual and automatic) responsibly and safely at all times.
• Stay informed about daily hotel events, VIP and group arrivals, and prepare accordingly.
• Assist with escorting and rooming guests upon arrival when required.
• Coordinate with Duty Managers to arrange taxi services for guests.
• Ensure the secure handling and storage of guest luggage, and issue luggage tags as needed.
• Learn and use guest names to deliver a personalized service experience.
• Address guest inquiries and resolve concerns where possible; escalate unresolved issues to Reception.
• Be familiar with the names, roles, and locations of all members of the Management team.
• Complete all end-of-shift duties as per company procedures.
• Perform additional tasks as directed by management.