E-Commerce Assistant at PANDORA A/S

Main purpose of the role:

Ensuring that all sold items are picked, packaged, invoiced and dispatched within a duly manner and providing the customer with an exceptional online shopping experience. Attending to all online customer queries. Obtaining a high level of stock management with all e-commerce inventory.

Key accountabilities:

• Picking, packaging and distribution of sold items
• Providing a professional level of customer service via email, phone and in person with emphasis on strong after sales service
• Print customer orders out daily
• Stock control and maintenance
• To accurately invoice all online sales into Clarity by the 6th of each month
• Process EDNs onto Clarity in a duly manner
• Check and count stock received for E-commerce inventory
• Safeguarding the stock room, prevent any unauthorized access to the best of your ability.
• To assist with all functionality of Magento (E-Commerce system) when required.
• To ensure refunds are done within the correct process and credit notes issued accordingly.
• To ensure all returns are processed correctly and dealt with efficiently and timeously.

KPIs

• Stock Management
• Accuracy of picking, packaging, invoicing (performance on e-commerce system) and distribution of sold items
• Customer service

Responsibility for Revenue/CAPEX/OPEX:

No

Candidate Description

Educational background:

Vocational/Technical Associates Degree Bachelor

Master PhD

Field of study:

(Preferred education)

Retail/Economics

E-Commerce

Pivotal and professional qualifications:

Years’ experience

0 yrs. 1-3 yrs. 3-5 yrs. 5-8 yrs. > 8 yrs.

Equivalent combination of experience and education accepted

Personal Competencies:

• Strong interpersonal skills
• Good communication skills
• Good negotiation skills
• Ability to deal with situations where multitasking is frequently required

Computer Skills:

• Proficiency with Microsoft Office
• Proficiency with E-commerce system

Language Skills:

English

Other Skills:

Travel Required:

No