Engineer - Signalling Technology Operations MTN GlobalConnect at MTN

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Manage and support Signalling peering (Diameter, SS7) and security (Signaling Firewall) with MTN Opcos and SCCP carriers and Roaming Hub. 
• Manage International Roaming (Technical Coordination).
• Ensure departmental and special project implementation with stakeholders in timely manner (e.g. planned expansions, upgrades, migrations, swaps, new services).
• Manage signalling and Roaming performance and Quality monitoring as per MTN Group standard (General service KPIs, Capacity monitoring KPIs, operational KPIs).
• Ensure customer satisfaction through effective support (requests, complaints, incidents, problems, change management) and resolve all escalated operational issues in a timely manner.
• Ensure service availability by keeping the roaming and signalling database updated and consistent to avoid service disturbance.
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas.
• Business Continuity Management by implementing the Group BCM Redundancy solution for critical links and node. 
• Develop Policies, Processes & Procedures: Analyze the existing procedures and propose new ones to enhance quality and productivity. Develop and maintain effective processes to ensure effective interface with Customer Care, Marketing, Sales and Finance Departments. 
• Manage risk by clearing audit findings (internal, external). 
• Provide inputs for departmental CAPEX/OPEX budgets elaboration and support its execution.
• Produce the periodical reports of the Department on schedule

Role Deliverables

• Ensure the service KPI and KQI are on target 
• Ensure the support service level is meeting the SLA contract or target.
• Support all troubleshooting for all Signaling and roaming service within the define MTTR. 
• Provide the solution design on business request for new service implementation. 
• Signalling network Optimization and security against illegal and fraudulent traffic. 
• Partner peering and roaming coverage expansion
• Service delivery 

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year bachelor’s degree in equivalent specialization MSc, MBA is a plus.
• English 

Experience:

• Minimum five (3) years in GSM environment