New Vacancies at MTN

RESPONSIBILITIES

• The SM: Marketing Analytics will be accountable for the following:
• Design and develop the data technology infrastructure to support the business’ marketing reporting requirements
• Build, maintaining and update reporting dashboards 
• Data repositories (data lakes) and automated insights generation center
• Brief internal teams to integrate any account specific data sources into a stable and extensible pipeline
• Identify and onboard new datasets & capabilities to elevate the MTN marketing analytics capability
• Create measurement models to provide a regularly updated view of return-on-marketing-investment, and use these models support the business cases for specific marketing requirements
• Support annual brand and business planning efforts
• Be a trusted, strategic advisor to commercial business units, helping them turn their business ambition into an actionable, medium term transformation agenda.
• Drive campaign measurement plans, in-campaign optimization enablement and post-campaign analysis to elevate marketing effectiveness. 
• Define how we will calculate the ROI of campaigns or activity using tools, historic learnings, and benchmarks. 
• Develop the processes to ensure that in-campaign learnings reach activation teams and are used to inform optimization decisions.
• Generate insightful post-campaign analysis that helps advance our marketing effectiveness and efficiency, and improve future ROI.
• Build the vision for the marketing technology stack that will be used to house, anlayse, visualise and activate MTN first-party and other data for digital marketing campaigns (DMP, CDP etc.)
• Create the necessary mechanisms to ensure efficient sharing of learnings directly from the Opcos in a manner that allows easy adoption of demonstrated best practice
• Delivery of the above through a combination of off-the-shelf A&I products as well as innovative, ad hoc projects.

QUALIFICATIONS

Education:

• Minimum of 4-year tertiary Business/Commercial/Marketing Degree
• Post-graduate degree; Masters an advantage
• Relevant data, analytics, measurement certifications an advantage

Experience:

• 5 - 8 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• 3 - 5 years of experience in a supervisory / managerial role in data analytics or business intelligence
• Experience in leading change / transformation (marketing) at an operational level advantageous

Behaviours:

• Decisive Problem Solver, Innovative Value Creator 
• Culture and Change Champion, Inspiring People Leader, Relationship Builder 
• Data interpretation, Judgement, Continuous improvement, Reporting 
• Results Achiever, Operationally Astute 

Competencies:

• Hands-on knowledge of working with a wide range of marketing data sources, including audience, brand, category, consumer, economic, research, and sales data
• Experience using Business Intelligence tools for data visualization, reporting, and analysis, as well as knowledge of maintaining and automating these tools to streamline processes and improve efficiency.

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RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Manage and support Signalling peering (Diameter, SS7) and security (Signaling Firewall) with MTN Opcos and SCCP carriers and Roaming Hub. 
• Manage International Roaming (Technical Coordination).
• Ensure departmental and special project implementation with stakeholders in timely manner (e.g. planned expansions, upgrades, migrations, swaps, new services).
• Manage signalling and Roaming performance and Quality monitoring as per MTN Group standard (General service KPIs, Capacity monitoring KPIs, operational KPIs).
• Ensure customer satisfaction through effective support (requests, complaints, incidents, problems, change management) and resolve all escalated operational issues in a timely manner.
• Ensure service availability by keeping the roaming and signalling database updated and consistent to avoid service disturbance.
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas.
• Business Continuity Management by implementing the Group BCM Redundancy solution for critical links and node. 
• Develop Policies, Processes & Procedures: Analyze the existing procedures and propose new ones to enhance quality and productivity. Develop and maintain effective processes to ensure effective interface with Customer Care, Marketing, Sales and Finance Departments. 
• Manage risk by clearing audit findings (internal, external). 
• Provide inputs for departmental CAPEX/OPEX budgets elaboration and support its execution.
• Produce the periodical reports of the Department on schedule

Role Deliverables

• Ensure the service KPI and KQI are on target 
• Ensure the support service level is meeting the SLA contract or target.
• Support all troubleshooting for all Signaling and roaming service within the define MTTR. 
• Provide the solution design on business request for new service implementation. 
• Signalling network Optimization and security against illegal and fraudulent traffic. 
• Partner peering and roaming coverage expansion
• Service delivery 

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year bachelor’s degree in equivalent specialization MSc, MBA is a plus.
• English 

Experience:

• Minimum five (3) years in GSM environment