Executive Head: Clients And Business Solutions [Cape Town - Johannesburg] at Metropolitan

    
Qualifications:

• Fellow of the Actuarial Society of South Africa

Experience:

• 5-8 years’ proven experience in product development and product management, with a track record of successfully launching and managing product solutions within a financial services environment
• 5-8 years business management experience
• Broad knowledge of the financial services, insurance and investment industry
• Deep understanding of market dynamics, customer needs, and industry trends

Duties & Responsibilities:    

Develop and implement product strategies:

• Define and communicate the product solutions strategy aligned with the organisations overall goals and objectives.
• Identify market opportunities, conduct competitive analysis, and gather client feedback to drive product innovation and differentiation.
• Work closely with the Insights and Client Experience design teams to conceptualise, develop, and launch new products and existing product enhancements.
• Oversee the entire product solutions portfolio, ensuring alignment with market needs and business goals.
• Have a clear understanding of performance metrics, sales data, and client feedback to make informed decisions regarding product lifecycle, updates, and discontinuations.
• Collaborate with marketing, sales, operations, and other departments to ensure seamless product launches, marketing campaigns, and sales enablement.
• Lead a team of product managers who act as a bridge between technical teams and business stakeholders to ensure a clear understanding of product features, benefits, and customer value.
• Design and deliver product solutions that address real customer pain points and deliver exceptional value.
• Act as an SME on product platform related initiatives in collaboration with IT, to enhance product experience across different platforms.
• Collaborate with the Products and Solutions units across the Group to determine optimal product and pricing strategies for new and existing products and business.
• Complete new business tenders and marketing relative to a client’s financial wellness needs.
• Using risk management techniques develop and implement tools and fraeworks to assess the effectiveness of solutions and models against desired outcomes.

Drive a client centric environment that ofucses on best practice service delivery:

• Build and maintain relationships with clients and stakeholders.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional client service.
• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
• Contribute to a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
• Develop client service level agreements and standards in order to ensure clients receive clear and accurate information and are kept informed at all times.
• Drive efforts to improve client service and fair treatment of clients within area of responsibility.
• Incorporate client feedback into the enhancement of daily business processes and management operating systems.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Effectively lead team:

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMH values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.
• Share and transfer product, process and systems knowledge to colleagues.

Manage budget and implement sound financial controls:

• Ensure that the Pricing and Reporting operating model is adequately budgeted for through the development and implementation of a fit for purpose budget.
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
• Be responsible for implementation of SAM requirements across Large Corporate Segment.
• Devise appropriate mitigating strategies to improve claims experience.
• Anticipate required basis changes and mitigate financial impact where possible.

Competencies:    

• Interacting with People
• Thinking Positively
• Developing Strategies
• Making Decisions
• Directing People
• Embracing Change
• Providing Insights
• Establishing Rapport
• Team Working
• Empowering Individuals
• Inviting Feedback
• Resolving Conflict
• Showing Composure