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  • Posted: Jun 2, 2021
    Deadline: Not specified
  • Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
    Read more about this company


    Executive Head: Sales and Systems Operations

    Role Purpose

    • Defines and ensures implementation of the Vodacom Business Sales Operations strategy, with particular focus on Base allocation/segmentation, Commissions, Target setting, Performance Reporting, Change Management, Process Optimisation and Risk Management

    Your responsibilities will include:

    • Base allocation and segmentation management: Ensure the accurate allocation of all Vodacom Business customer accounts to the appropriate segment, vertical and account manager, to enable accurate commissions and performance reporting. Drive the development of automation of segmentation and allocation processes, within the appropriate governance frameworks.
    • Commissions policy and operations management: Define appropriate Vodacom Business policies for both staff and partner channel in collaboration with Sales team, to drive performance and deliver business outcomes, whilst managing associated risks. Ensure the seamless execution of policies through accurate commissions payments and query management. Additionally own fuel card and e-tag management across Vodacom South Africa.
    • Sales performance reporting and target setting: Provide accurate monthly Sales performance reporting, with value added insights on business opportunities and risks. Calculate annual sales targets in collaboration with Finance and Sales ME’s at account level to enable over-all annual sales target performance at a portfolio level.
    • Digital transformation change management: Support the successful implementation of Vodacom Business’ Digital Transformation programme through effective change management, including: analysing potential business impact through process analytics, empowering change champions through the business, development of appropriate training materials/sessions and providing a 1st line business support desk to manage and route business queries to product owners and IT support structures.
    • Vodacom Business Risk Management: Identify business risks within Commercial Management and Vodacom Business and develop an appropriate risk register for tracking purposes. Work with relevant business stakeholders to develop mitigation plans and support the execution thereof.
    • Performing through People: Supports and enables the team to succeed through contextual use of appropriate leadership styles.
    • Managing Stakeholders: Represent commercial management during weekly sales cadence sessions and alert Commercial Management leadership team of issues raised.  Management of stakeholders to ensure seamless interactions between Commercial Management and other Vodacom Business functions. Builds collaborative internal and external partnerships for market success.
    • Putting Customers first: Analyses Commercial Management processes to identify potential customer impacts and work with relevant stakeholders to improve/remedy experience pain points and create customer “wow” moments.

    The ideal candidate for this role will have:

    • B Degree/Equivalent required 
    • Postgraduate qualifications/MBA desired
    • 10 years+ experience in the telecommunications or related environments e.g. financial services
    • 5 years+ experience in managing high performance teams
    • Previous experience in Sales Operations environments
    • Track record of digital transformation / change manage success
    • Ability to reduce administrative expenses through automation and process innovation
    • Ability to build relationships internally and externally

    Closing date for applications: 02 June 2021

    • The base location for this role is Midrand, Vodacom Campus
    • The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
    • Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

    Method of Application

    Send your application to

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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