Executive: Regions and Consumer Affairs at The Independent Communications Authority of South Africa (ICASA)

Key Outputs:

The successful candidate will have a direct reporting line to the Chief Executive Officer and their responsibilities will include the following:

• Managing the activities of ICASA’s Regions and Consumer Affairs Division and ensuring that they are executed in accordance with ICASA’s policies and operational procedures Aligning regional outcomes to ICASA’s strategic and annual performance plans, and organisational imperatives
• Developing an effective strategy to monitor and resolve cases of spectrum interference and any other reported noncompliance performance by licensees or/and illegal operations
• Managing ICASA’s consumer protection function to ensure that the rights of all consumers, especially the marginalised and persons with disabilities
• Ensuring prompt resolution of consumer complaints in accordance with applicable ICASA legislation Undertaking consumer education, outreach and awareness campaigns to empower consumers to make informed choice of services, increase consumer satisfaction, and minimise consumer/customer complaints
• Providing oversight to the Regions and Consumer Affairs Division to ensure that expenditure is aligned to the achievement of the business plan Evaluating staff performance against the attainment of the business plan Compiling and submitting monthly performance reports to the CEO Compiling quarterly results against the business plan for presentation to EXCO and Council Providing structured input to the development of the ICASA strategy.

Qualifications and Experience:

•  An appropriate Master’s Degree in Business Management, ICT Policy and Regulation, Engineering or Law (NQF level 9)
• 1 – 3 years’ experience at Executive level
• or 5 – 10 years’ experience at Senior Management level
• or 10 – 15 years’ experience at Middle Management level
• 10 years’ experience in managing a medium-sized business unit
• or organisation 10 years’ experience in effective management of human resources, financial resources and expenditure
• 5 years’ experience in developing and driving operational outcomes 5 years’ experience in business process improvement 5 years’ experience in strategy formulation and value proposition development and control 5 years’ experience in complaints management.