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  • Posted: Feb 28, 2024
    Deadline: Not specified
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  • CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allow us to expand the self-delivery of integrated facilities ma...
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    Experience Specialist Johannesburg

    Main Purpose:

    • This position is responsible for supporting and coordinating activities related to delivery of workplace experience services for clients.
    • The Client Experience Specialist is an integral part of the team and will interface with stakeholders across the site to ensure timely and effective service delivery.
    • The role will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service, while creatively exceeding expectations.
    • Other duties will include obtaining client sign-off on work orders.

    Decision Making Authority:

    • To execute all Key Performance Areas as stated below, and in line with the Company approval framework and client policies and procedures.

    Duties and responsibilities:

    • Carry out client visits, engage clients and obtain client feedback.
    • Collaborate and liaise with various internal teams to ensure service delivery and optimise customer service.
    • Monitor work orders and ensure a reduction in calls going out of SLA and being placed on hold.
    • Identify client needs.
    • Undertake general team administration duties for the Facilities Management operations, as directed.
    • Assist clients, visitors and staff with on-the-ground queries, including directions and queries.
    • Track and monitors visitor and customer experiences across touchpoints.
    • Analyse and report on client surveys and feedback and implement corrective measures.

    Experience / Education:

    Required:

    • Grade 12.
    • A minimum of 1 – 2 years related experience (e.g. front desk, concierge, hospitality, or customer services roles) A Qualification in Hospitality / Marketing will be an advantage.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to CBRE Excellerate on cbreexcellerate.simplify.hr to apply

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