Senior Manager: Student Accomodation at NSFAS

Vacancy No 04 of 2024/25 

POSITION OVERVIEW:

• To participate in the development of NSFAS policies, operation plans, systems and procedures that drive the efficient and effective implementation of the NSFAS student accommodation programme forthe student centric model.

RESPONSIBILITIES:
Policy, Systems & Procedure Development

•  To participate in the development and management of the NSFAS student accommodation/housing policy(ies), guidelines, and procedures in line with the student-centric model
•  To optimise and manage the processes developed in the value chain of NSFAS student accommodation to maximise the student experience.

Core Strategic Objectives Development

•  To contribute to the development of the student accommodation strategy
•  To enable the implementation of the student accommodation strategic plan
•  To enable the implementation of the key performance indicators (KPIs) and operational plans of the subunit
•  To assess and review applications from providers for accreditation of potential student accommodation.
•  To participate in the maintenance of business processes and procedures that verifies institutions registered student against data of students accommodated at providers.
•  To participate in the maintenance of the business processes and procedures that enables the matching of students with suitable accommodation.
•  To manage the maximisation of student expectations with the NSFAS student accommodation support programme
•  To manage and resolve the stakeholder challenges that emanate from the student accommodation value chain.
•  To manage and develop instruments to track the accreditation statuses of the student housing programme.
•  To introduce control measures around the student accommodation value chain i.e. application verification, state of student accommodation, approval and inspection, certification processes
•  To manage payment of accommodation service providers in line with institutions’ verified registration details
•  To analyse and recommend the accommodation payments and recover any overpayments, certification processes

People Management & Ethical Leadership

•  To manage and participate in the recruitment and selection of subunit vacancies in line with EE targets.
•  To delegate student accommodation programmes to subordinates for implementation
•  To lead and manage the subunit team to achieve the set and agreed programmes.
•  To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with
• NSFAS Values
•  To lead and manage the individual performance contracting and review process for subordinates.
•  To lead and manage all disciplinary matters of subordinates related to performance and conduct issues.

Stakeholder Management & Relationships

•  To oversee the utilisation and implementation of the student accommodation policy, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
•  To collaborate with internal stakeholders to enable the student-centric model.
•  To manage and delegate the sharing of the accredited list of accommodation providers with institutions of higher learning for the smooth student experience.
•  Collaborate with stakeholders on debates and programme development matters of interest and influence.
•  Manage the Publication and updating of the details of NSFAS accredited student accommodation providers.
•  Manage the Publication and updating of the details of NSFAS terminated student accommodation providers.

Project Management & Leadership

•  To manage and supervise the projects to address identified needs as per the student accommodation strategy.
•  To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the subunit.

Budget optimisation

•  To forecast for subunit core administration activities and projects.
•  To manage budget, spend in line with core activities and projects.

Risk, Compliance, Monitoring & Evaluation

•  To lead and manage the plans and processes of verification, compliance, registration, and deregistration of accommodation providers with DHET Norms and Standards for Housing
•  To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures
•  To analyse and improve the audit, risk, and compliance outlook of the student accommodation landscape.
•  To lead and manage the implementation audit plan.

Information & Knowledge Management

•  To collaborate with ICT to build systems that enable the management of data obtained from different sources.
•  To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.

Reporting & Accountability

•  On subunit strategic KPIs progress, operational plan progress, strategic stakeholders’ issues and interventions management, internal and external audit and risk and on any other work in the mandate of the student accommodation subunit.

DESIRED SKILLS AND EXPERIENCE
Minimum requirements:

•  NQF Level 7 in Commercial Legal, Property Management or related Built Environment fields
•  Computer literacy – Intermediate MS Package Suite
•  Project Management certification
•  Driver’s License
•  7 Years plus experience in the property development or management sector of which 5 should be at the management level,
•  Working knowledge of lease agreements and dispute resolution processes
•  Working knowledge of the higher education sector
•  Working knowledge of residential or student accommodation
•  Relevant Project Management experience

Skills and Competencies:

•  Strategic and visionary
•  Project Management
•  Interpersonal Skills
•  Data Analysis
•  Presentation Skills
•  Goal orientation skills
•  Influence and advocacy
•  Systems and IT Processes
•  Attention to detail
•  Quality assurance
•  Written and Verbal communication
•  Reporting
•  Conflict Resolution
•  Negotiations Skills