FCI (Flight Centre Independent) Business Development Manager at Flight Centre Travel Group

Primary duties and responsibilities

Acquire new agents / agencies to join Flight Centre Independent

• Generate leads and prospects through various methods such as cold calling, networking, and attending industry events.
• Convert agents / agencies
• Identify partnership opportunities that will allow for increased revenue and margin returns.
• Understand competitor offerings including key FCTG Independent differentiators

Maintain and grow client portfolio

• Manage multi-level relationships internally and externally
• Analyse client portfolio spend report monthly
• Consult with client and identify additional opportunities
• Manage relationships with internal stakeholders such onboarding & implementations
• Develop and execute sales strategies to meet or exceed sales targets and revenue goals.

Comply with internal sales processes

• Develop content and work with the design team to create collateral, including model presentations, commercials and collateral, to support the sales process.
• Ensure compliance with legal and regulatory requirements in all business development activities.
• Support customer and internal stakeholders to successfully implement & transition customers demonstrating thorough communicationAttend possible networking client functions, training seminars, client functions, buzz nights, focus days and conferences
• Brief Operations Team on progress of the pipeline
• Ensure all One Best Way processes are followed, i.e. Sales Force, KPIs etc

Education and qualification:

• Matric 
• Tertiary qualification – degree or diploma

Experience:

• Proven track record of at least 5yrs in business development or sales, preferably in the travel industry.
• Proven track record in achieving sales targets.
• Strong understanding of the independence markets and trends within the travel industry.
• Excellent communication and presentation skills, both written and verbal.
• Demonstrated ability to build and maintain relationships with clients/agents and stakeholders.
• Strong negotiation and persuasion skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM software i.e. salesforce