Food & Beverage Supervisor - Cape Town at Belmond Mount Nelson Hotel

Primary responsibilities include:

• Ensure the highest standards of service excellence and quality in the food and beverage department.
• Assist with facilitating the learning and development for all team members of the department.
• Assist in the managing of F&B departments as required, ensuring the smooth running of the events of F&B outlet/s, taking full advantage to maximize revenue potential and ensure guest satisfaction, in compliance with the company policies and procedures.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Responsible for certain reporting deadlines.
• Monitoring and controlling of various operating equipment, standards and inventories.
• Monitoring and controlling food and beverage stock.
• Assist & maintain an efficient administration system within the department.
• Assist with restaurant reservations as and when required.
• Assist in all F&B outlets as and when required.
• Supervise efficient upkeep of cleanliness of operating equipment.
• Communicate with guests on a regular basis throughout service, with other employees, and/or departments to ensure guest needs are met.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Responsible for overseeing food preparations and the timely delivery of food and drink orders.
• Overseeing inventory, including food and beverages, supplies and other outlet equipment.
• Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of the bouse staff.
• Ensure that front of house and back of house areas (including preparation, service areas and stores) are kept clean and items are correctly stored.
• Manage the service staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Assist with ensuring the efficient scheduling and use of staff to ensure excellent service and payroll efficiency.
• Mange, control and update the On-Track system on a daily basis.
• Assist with stock counts as and when required.
• Operate POS (point of sale) and maintain security of the system.

Requirements

Experience & qualifications

• Diploma / Degree from a reputable hotel school advantageous.
• Must have 2 years F&B supervisory management experience in a luxury hotel environment.