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  • Posted: May 13, 2022
    Deadline: Not specified
  • The Faircape Group is an independent development and property management company with more than 30 years of success in the industry. We incorporate free standing homes, sectional title units, as well as mixed use residential and commercial buildings. The recent acquisition in joining the retirement sector has seen the Group grow beyond expectation. We are a ...
    Read more about this company


    Food Service Manager - Hermanus, Western Cape

    Specific duties include, but is not limited to the following:

    Stock Control:

    • Conduct weekly and monthly stock counts.
    • Ordering of stock (to be signed off by Village Manager) – liaise with Admin Officer and execute follow up and delivery.
    • Daily receipting and updating of stock counts.

    Meal and Refreshment Service:

    • Manage the full meal and refreshment service with assistance from waiters in both the clubhouse and healthcare.
    • All meal bookings
    • Placements of residents in clubhouse
    • Ad hoc drinks service (ie cocktails on special occasions).
    • Provide a full wine service during lunches.
    • Manage the afternoon tea and cake service in the dining room.

    Bar Service:

    • Work as barman at the bar in dining room on allocated evenings
    • Daily, weekly and monthly stock takes (with Ops Manager) on refreshments and glassware
    • Daily cash up

    Set Up for Meal Time and Service:

    • Check on setting of tables, cleanliness of cutlery, crockery and glassware on all tables. Report anomalies to Village Manager and Hospitality & Training Manager
    • Ensure all tables has bowl of ice as requested
    • Meet and greet residents.
    • Take complaints and compliments and pass on to the Food Service Manager

    Coffee Shop:

    • Co-ordinate and manage the service from Waiters at the coffee shop
    • Manage stock in the coffee shop
    • Billing of all orders in coffee shop
    • Daily cash ups according to procedure


    • Assist the Village Manager with the set up for events in the dining room (ie themed and special lunches).
    • Meet and greet residents attending the function.
    • Assist with the cleaning after the function and ensure the decor is safely

    Clubhouse Area:

    • Open umbrellas on patio when weather is good, and fold down at the end of the day.
    • Assist with the preparation and clearing away for events in the activity centre.
    • Ensure that all games equipment is accounted for and stored correctly.

    Daily Checks:

    • Do daily checks on all equipment and lights in the clubhouse area and report inconsistencies to the Village Manager or Maintenance Manager.
    • Switch on TV and play music during meal times
    • Switch lights on in the morning
    • Switch on air condition and ensure it is set at the right temperature
    • Report any housekeeping anomalies to the Estate/Maintenance Manager

    Staff Management (waiters - clubhouse and healthcare):

    • Shifts and rostering of all Waiters
    • Arrange for replacement of waiters
    • Signing off on all Waiter hours every month (clockings)
    • Handling of customer complaints as reported by the Waiters

    Working Hours: The incumbent will be required to work 16.25 shifts per month, according to the roster. Normal working days are Mondays to Sundays from 07h00 - 19h00.

    Qualifications - Senior certificate and tertiary qualification in hospitality advantageous

    Skills and attributes - Proven experience in hospitality industry and/or similar environment. Knowledge of serving etiquette and basic wine knowledge. Basic admin knowledge. Proven organisational and admin skills. Excellent communication skills, computer literate, customer service orientation, responsible, accountable and dedicated.

     Specific Requirements:

    • No criminal record
    • Contactable references
    • Vaccinated against covid-19 or prepared to be vaccinated prior to commencing job

    Method of Application

    Interested and qualified? Go to Faircape Group on to apply

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