Fraud Manager at FNB South Africa

Job Description

• To manage the utilisation of resources on investigative assignments and projects. Investigate and report on fraud within the business.

Are you someone who can: 

• Provides FRM information timeously when requested; Utilises FRM resources where required to extract relevant information by collaborating and communicating with other client service team supervisors to balance client service goals with risk management activity and decisions.
• Effective flow of information to and from SABRIC; The cross linking of cases across banks; effective intelligence gathering.
• Reconcile customers account fees, interest and fraudulent transactions to be reversed the same day the file is received.
• Deliver an exceptional client experience that exceeds customers' and stakeholders' expectations through proactive and appropriate solutions and communication.
• Subpoena dates are met; Information in response to subpoenas is accurate; Complaints are tracked and responded to; Complaint responses are accurate; Ombudsman complaints do not result in business losses.
• Comply with governance in terms of legislative, regulatory and audit requirements.
• Effectively prioritise and focus on cases that are likely to yield results by ensuring team links different cases together and use tools and processes to full advantage to track down fraudsters.
• Conduct client awareness and staff training campaigns in order to effectively detect and/or prevent potential fraudulent activities.
• Ensure effective and efficient fraud monitoring.
• Develop and maintain a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialisation.
• Keep track of progress made in investigations by providing accurate input to the monthly CEO report and keep key stakeholder in the loop with respect to the progress in key investigations and effectively keep track of arrests and convictions.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal development to increase own skills and competencies.

Qualifications and Experience

• 5 years' of Fraud Experience
• Banking Financial Services will be an advantage
• Experience in syndicate Fraud
• At least 2 years of managerial experience
• BCom Law, Risk or similar

End Date: August 7, 2025