Front Of House Managers at Hire Resolve

Job Description
About the Role

• We are seeking a dynamic and experienced Front of House Manager to lead our customer service team and ensure a welcoming atmosphere for all guests. This role focuses on managing daily operations, enhancing guest experiences, and overseeing front-of-house staff. As a Front of House Manager, you will be crucial in maintaining high standards of service and contributing to the overall success of our establishment.

Key Responsibilities

• Oversee the daily operations of the front-of-house team, ensuring exceptional service and hospitality
• Manage guest inquiries, resolve complaints, and build strong relationships with patrons
• Train, mentor, and develop front-of-house staff to deliver consistent and high-quality service
• Monitor and evaluate service standards, implementing improvements where necessary
• Coordinate with kitchen and management teams to ensure seamless service delivery
• Implement and uphold health and safety standards in compliance with regulations
• Prepare and manage schedules for front-of-house staff, ensuring adequate coverage for peak times
• Assist with administrative tasks, including inventory management and budgeting for front-of-house operations

Requirements

• Proven track record in a management role within the hospitality or service industry
• Demonstrable experience in customer service excellence, with a strong focus on guest satisfaction
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent communication skills, both verbal and written
• Ability to multitask and thrive in a fast-paced environment
• Basic financial acumen and understanding of business operations in the hospitality sector