Front Office Agent at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
• Attend daily briefings & follow up on any pending items.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Ensure all takings for the day are correct, balanced and banked according to Company policy and procedure.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Ensure that you adhere to the Leading Quality Assurance standards for Front Office.
• Carry out any other functions and responsibilities as directed by the Front Office Management to ensure the smooth running of the front desk.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
• Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
• Provide support and coverage to all areas of the Front of House division as required.
• Communicate any relevant guest feedback.
• Ensure you follow the departmental policies and procedures in compliance with GDPR and PCI.
• Assist with Guest Services duties as and when required.
• Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.
• Assist with Food and Beverage reservations coverage as and when required, on a regular or semi-regular basis.

Requirements

What You Bring:

• Diploma / Degree from a reputable hotel school.
• 1 to 2 years’ experience in Front Office or similar role within a luxury hotel environment.
• Experience with hotel reservations software – advantageous
• Strong verbal and written communication skills.
• Good organisational skills.
• Proficient in MS Office and Opera.
• Excellent customer service skills.
• Strong mathematical skills.