Frontshop Assistant - Steps To Health - Plumstead at Dis-Chem Pharmacies

Dis-Chem has an opportunity available for a Frontshop Assistant for their Steps to Health - Plumstead store.You will be responsible to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Minimum Requirements:
Essential:

• Grade 12 – Matric or Senior Certificate
• Up to 6 months Retail work experience

Advantageous:

• Minimum 1 year work experience within Retail

Job Description: 

Merchandising

• Ensure that full ranges of products are on the shelves at all times and neatly presented
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales
• All out of stock queries from customers must be followed up on, in line with the customer service out
  of stock list and ensure they are dealt with in a timeous manner
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct
  space
• Ensure merchandise displays, labels and pricing are correct at all times and report all price
  discrepancies to management
• Ensure the storeroom organised, neat and tidy
• Keep up to date with new product knowledge to effectively assist customers
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales
• Assist with back shopping when required
• All merchandise must be handled carefully to prevent any losses

Customer Transactions

• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers,
  coupons and any other acceptable payments
• Exchange merchandise for customers and accept returned goods by customers when authorised to do
  so by the Frontshop Leader
• Process all loyalty cards including those of accelerated partners
• Ensure cash is placed in the drop safe according to standard operating procedures
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail
  Store Assistant
• Ensure accurate cash flow at all times

Stock Control

• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management
• Assist with the counting of stock files and general stocktaking
• Identify and report damaged and expired stock immediately to management
• Assist with the loading and off-loading of stock when needed
• Ensure boxes are flattened after unpacking stock and taken to the designated area

Customer Service

• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance
  and advice to all customers
• Report customer compliments and complaints to management
• Adhere to the customer turnover per hour rate as per company benchmark
• Assist with the training of new and current team members

Stock Loss Prevention

• Ensure that outgoing stock/ items/ scripts are scanned and paid for
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe
• Report bad and suspicious behaviour for both staff and customers to management

Competencies: 
Essential: 

• Knowledge of retail operations and administration
• Addresses customer questions in a timely manner
• Recognises the need for procedures and follows relevant procedures
• Essential: Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.