Functional Specialist at Decision Inc.

What Will You Do?

Key Responsibility:

• You will have responsibility for several projects, delivering solutions tcustomers whare globally successful.
• Be able to work in both the functional and technical aspects of a consulting role. In technical terms you will dconfigurations.
• You will facilitate workshops and work in teams tdeliver solutions tthe customers.
• Demonstrate analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options and scoping/estimates for solution implementations
• Assist the sales team with creating client demonstrations and showcasing the product tpotential customers.
• Drive / Participate in client workshops to demonstrate product capabilities
• Analyze customer business requirements and design technical solutions tmeet business goals and objectives including functional / non-functional requirements in alignment with architectural standards
• Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique
• Support the development of test scenarios / scripts and coordinate / drive client solution testing
• Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery
• Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions
• Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues
• Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) tthe global Microsoft community with a focus on continuous improvement
• Foster client relationships and engage with Microsoft and client stakeholders to drive solution success

Who You Need to Be?

• Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications and a desire to develop various relevant skills and capabilities.
• 2+ years of consulting experience specifically in MSD365 CE
• Gathering of requirements, and translating requirements tCE functionality
• Technical skillset including:

1. Entities
2. Forms
3. Fields
4. Business Rules
5. Business Process Flows
6. Workflows

• Dashboards
• Power Automate (Flow)
• Experience working on Full life cycle projects

Advantageous

• IT Degree (Bcom/BSc/Btech) or similar
• Business Analysis courses or certifications
• Project Management or Administration experience
• Experience with Microsoft tools such as Visio
• Experience in Low/ncode solutions