General Manager - Future Found Sanctuary at Newmark Hotels

Job Advert Summary    

• The General Manager is responsible for the overall leadership, management, and performance of Future Found Sanctuary. Reporting to the Regional Operations Director or designated Executive Representative of Newmark Hotels & Reserves, the General Manager will ensure the successful operation of the property through exceptional guest experiences, strong financial performance, effective people management, and adherence to Newmark Hotels & Reserves' standards and values. The General Manager will provide strategic and operational leadership across all departments, ensuring the property achieves its commercial objectives while maintaining the highest levels of service excellence, guest satisfaction, sustainability, and operational efficiency.

Minimum Requirements    

• Bachelor's degree or diploma in Hospitality Management, Business Management, Tourism, or a related discipline.
• Minimum of 8 to 10 years' experience in hospitality management.
• At least 5 years in a senior leadership role such as General Manager, Hotel Manager, Resident Manager, or equivalent position.
• Demonstrated expertise in managing luxury hotels, lodges, resorts, or boutique hospitality venues.
• Strong financial acumen with proven ability to drive commercial success.
• Experience overseeing multi-departmental operations ensuring seamless service delivery.
• Proven track record within luxury hospitality and wellness-oriented properties.
• Excellent leadership, communication, and interpersonal skills.
• Ability to implement strategic initiatives to enhance guest experience and operational efficiency.
• Knowledge of industry trends and commitment to continuous professional development.

Duties and Responsibilities    
Strategic Leadership

• Lead and manage all aspects of the property's operations in alignment with Newmark Hotels & Reserves' strategic objectives.
• Develop and implement annual business plans, budgets, and operational strategies.
• Identify opportunities to improve revenue, profitability, guest satisfaction, and operational efficiencies.
• Drive a culture of excellence, accountability, and continuous improvement throughout the property.
• Represent the property within the local community and industry networks.

Operational Management

• Oversee the day-to-day operations of all departments, including:
• Rooms Division (housekeeping, front office, maintenance, security, spa and wellness)
• Food and Beverage
• Finance and Administration
• Human Resources
• Ensure compliance with all Newmark operational standards, policies, and procedures.
• Monitor service delivery and ensure a consistently exceptional guest experience.
• Conduct regular operational reviews and implement corrective actions where required.

Financial Management

• Assume full responsibility for the property's financial performance
• Develop and manage annual operating budgets and forecasts.
• Monitor revenue, expenses, labour costs, and departmental profitability.
• Drive revenue growth through strategic pricing, sales initiatives, and market positioning.
• Review financial reports and implement actions to achieve budgeted targets.
• Ensure effective cost control measures without compromising guest experience or service standards.

Guest Experience

• Maintain the highest standards of guest satisfaction and service excellence.
• Respond appropriately to guest concerns and ensure effective resolution of complaints.
• Foster a guest-centric culture across all departments.
• Monitor guest feedback and implement initiatives to enhance the overall guest experience.

People Management and Leadership

• Lead, mentor, and develop department heads and management teams.
• Promote employee engagement, retention, and professional development.
• Ensure workforce planning aligns with operational requirements.
• Conduct regular performance reviews and support talent development initiatives.
• Promote a positive workplace culture aligned with Newmark values.

Sales and Commercial Performance

• Work closely with the Sales and Marketing teams to maximize occupancy, revenue, and market share.
• Support the implementation of sales, marketing, public relations, and promotional strategies.
• Develop relationships with key clients, travel partners, and stakeholders.
• Monitor market trends and competitor activities.

Compliance, Risk, and Sustainability

• Ensure compliance with all statutory, legal, health, safety, labour, and environmental regulations.
• Maintain property licenses, permits, and certifications.
• Oversee risk management processes and business continuity planning.
• Champion sustainability initiatives and responsible tourism practices.
• Ensure adherence to Newmark's governance and reporting requirements

Property and Asset Management

• Oversee the maintenance and preservation of all property assets.
• Ensure preventative maintenance programs are effectively implemented.
• Work closely with property owners, asset managers, and Newmark leadership regarding capital expenditure projects and asset enhancement initiatives.
• Ensure the property consistently reflects the standards expected of a luxury hospitality destination

Deadline:16th June,2026