(German & English, C1) Customer Success Consultant (South Africa) at SupportYourApp

Description

Passionate about the world of tech? 

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? 

Join our team as a Customer Success Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. 

Excited? Let’s see what it takes 

What you will do:

• Outreach to newly registered and current customers via calls and emails
• Reach out to potential customers
• Respond to feedback on social media platforms
• Build positive and long-lasting relationships with customers
• Assist newly registered customers with completing tasks within the platform
• Maintain working knowledge of our client’s products and services
• Answer product-related questions
• Apply the latest and greatest customer happiness practices
• Ask for the feedback from customers on their experiences

What you need to succeed in this role: 

• Fluent German and English (at least C1)
• Previous experience in customer support/success
• Comfortable communicating with customers via phone calls
• Familiar with social media platforms
• Strong communication skills
• Time-management skills
• Customer-oriented and responsible attitude

Will be a great plus:

• Experience or interest in photography
• Experience with HubSpot