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SupportYourApp is a Human + Tech customer support service that powers Unicorn and acclaimed tech companies worldwide.
We work with 25 countries and provide BPO solutions in 31 languages. SupportYourApp is passionate about technology and helping people around the world getting the most meaningful experience possible while using the products of the most inn...
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Description
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Success Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Outreach to newly registered and current customers via calls and emails
- Reach out to potential customers
- Respond to feedback on social media platforms
- Build positive and long-lasting relationships with customers
- Assist newly registered customers with completing tasks within the platform
- Maintain working knowledge of our client’s products and services
- Answer product-related questions
- Apply the latest and greatest customer happiness practices
- Ask for the feedback from customers on their experiences
What you need to succeed in this role:
- Fluent German and English (at least C1)
- Previous experience in customer support/success
- Comfortable communicating with customers via phone calls
- Familiar with social media platforms
- Strong communication skills
- Time-management skills
- Customer-oriented and responsible attitude
Will be a great plus:
- Experience or interest in photography
- Experience with HubSpot
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Description
Passionate about the world of tech? What does it take to be the driving force behind sales success across multiple countries?
Now you have a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions.
Join our team as an Account Executive today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Take over the leads from inbound flow, and then take them through the entire sales cycle;
- Develop your own strategies for engaging prospects and create your own leads:
- Demo the platform, after aligning to the prospects’ business needs and pain points;
- Become a product expert, to become a trusted advisor to the target audience;
- Bring deals to a close, including proposals and contracts;
- Work closely with Customer Success teams as well as other departments (e.g. Marketing and Product) to provide feedback / develop initiatives that can help achieve goals, while adding value to the company;
- Update and maintain the central CRM system.
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written);
- 1-3 years of sales/business development experience in the SaaS space;
- An understanding of the online marketing discipline;
- High energy and motivation;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Experience in the IT industry ;
- Experience with CRM systems.
go to method of application »
Description
Are you ready to be at the forefront of driving lead generation and cultivating relationships within the consent management sphere?
Now you have a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions.
Join our team as a Sales Development Representative today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Conduct research to identify potential customers and generate new leads through various channels such as online research, social media, trade shows, and referrals;
- Initiate contact with leads through phone calls, emails, or other communication methods to introduce the company's products or services and assess their interest and fit;
- Schedule meetings, product demos, or other interactions between qualified leads and the sales team to further the sales process;
- Build rapport and establish relationships with leads, educate them about the benefits and features, address questions or objections, and maintain regular contact;
- Maintain accurate and up-to-date records of all prospect interactions, activities, and progress in a customer relationship management (CRM) system;
- Work closely with the sales team, providing them with well-qualified leads and relevant information;
- Continuously improve sales techniques, prospecting skills, and product knowledge;
- Collaborate with the marketing team to align messaging, optimize lead generation campaigns, and provide feedback on lead quality and effectiveness of marketing efforts.
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written);
- 1+ years of experience in prospecting, lead generation, or outbound sales activities;
- Familiarity with techniques and tools for identifying and qualifying leads, such as cold calling, email outreach, social selling, or networking;
- Proficiency in using customer relationship management (CRM) systems, such as Salesforce;
- Experience with sales automation tools, email marketing software, and other sales enablement technologies can also be beneficial;
- To be a self-motivated, proactive team player with innovative ideas;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Experience in the IT industry;
- Any other European language.
go to method of application »
Description
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Provide exceptional customer support via chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
- Native Dutch and English communication skills
- At least 6 months of experience in a customer support role
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience with CRM systems
- Experience in crypto/finance
Method of Application
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