Gift Card Supervisor / Marketing Assistant / Exhibition Sales Specialist at Excellerate JHI

About the role

• The purpose of this role is to manage and supervise the Gift Card function at centre level ensuring compliance, operational excellence, and achievement of sales targets.
• The role further supports Exhibition Sales by contributing to revenue generation through the sale and coordination of promotional and activation space, and Marketing through the execution of campaigns, events, and tenant engagement initiatives.
• This position requires a highly organised and commercially aware individual capable of balancing operational control, sales delivery, and marketing execution across multiple reporting lines.

What you will bring

Required

• Grade 12 (Matric).
• 3–5 years’ experience in retail, customer service, sales, or administration.
• Minimum 1 year in a supervisory or team leader role.

Preferred:

• Experience in shopping centre, banking, or financial services environment.
• Exposure to marketing, events, or exhibition/activation sales.
• Diploma or qualification in Marketing, Sales, or Business.

Skills Required:

• Strong leadership and supervisory ability.
• Cash handling and reconciliation accuracy. 
• Sales and relationship management skills. 
• Strong organisational and administrative skills.
• Excellent communication (verbal and written).
• Customer service excellence.
• Ability to multitask and work under pressure.

Knowledge Required:

• FICA compliance and banking regulations.
• Cash handling, reconciliation, and audit processes.
• Shopping centre operations and tenant engagement.
• Marketing campaigns and event coordination.
• Exhibition and activation sales processes.
• Retail trends and consumer behaviour.

Competencies Required:

• Leadership & Team Development
• Customer & Quality Focus
• Sales & Commercial Acumen
• Communication
• Creativity & Innovation
• Problem Solving & Decision Making
• Drive & Productivity
• Integrity & Accountability
• Stress Tolerance
• Teamwork

What you will be doing:

Gift Card Operations, Compliance & Sales

• Supervise and manage gift card administrators, including scheduling and performance.
• Drive achievement of monthly gift card sales targets.
• Oversee daily reconciliations, cash handling, and reporting accuracy.
• Ensure full compliance with FICA, banking, and audit requirements.
• Manage corporate gift card sales (orders, invoicing, packaging, handover).
• Handle customer queries, complaints, and escalations.
• Ensure audit readiness with zero compliance findings.
• Support tenant onboarding and resolve gift card-related queries.
• Train, coach, and develop staff to maintain high service standards.  
• Full operational control of gift card processes, compliance, and team supervision.
• Allocates tasks and schedules within the gift card team.
• Supports execution decisions for marketing campaigns and exhibitions within approved plans.
• Coordinates across departments to ensure alignment.
• Escalates strategic, financial, or compliance risks to the relevant reporting manager.

Exhibition Sales & Revenue Contribution

• Support the sale of exhibition and promotional space within the centre.
• Assist in preparing proposals, presentations, and pricing for clients.
• Engage with brands, agencies, and tenants to identify sales opportunities.
• Coordinate logistics and execution of exhibitions and activations.
• Ensure activations align with centre strategy and operational requirements.
• Monitor and report on activation performance and revenue contribution.
• Maintain awareness of market trends and competitor activity.

Marketing Campaigns & Event Execution

• Assist in executing marketing campaigns, promotions, and centre events.
• Coordinate suppliers, campaign materials, and logistics.
• Support digital marketing initiatives including social media coordination.
• Track campaign performance and assist with reporting.
• Maintain marketing calendars, inventory, and documentation.
• Support tenant communication and campaign participation.

Tenant & Stakeholder Engagement

• Act as a key point of contact for tenants, shoppers, and clients.
• Liaise with tenants regarding marketing, exhibitions, and gift card participation.
• Communicate promotional opportunities and campaigns.
• Gather feedback and provide insights to relevant managers.

Administration & Reporting

• Maintain accurate records across all three functional areas.
• Compile and submit reports to respective managers (gift card, marketing, exhibitions).
• Ensure accurate processing of invoices, contracts, and documentation.
• Support audit processes and ensure compliance standards are met.