Global Automation Manager at LexisNexis

About the Role

As the Global Automation Manager, you will be a key member of the Global Customer Operation team, responsible for digitally transforming business processes. You will drive automation projects and initiatives with a broad scope (i.e., global) and high organizational impact. You will also manage and deliver complex assignments and projects to ensure our strategic priorities are met.

To succeed in this role, you will need to have strong technical, analytical, and communication skills, as well as a proven track record of managing automation projects and teams. You will also need to have a deep understanding of process improvement and impact.

Responsibilities

• Supporting L&P Operations by driving key strategic projects and serving as a global technology & business process expert for automation
• Planning and successfully executing automation-related projects to meet goals and support strategic priorities, delivering recommended improvements that support the business rationale.
• Leading REPH and domestic dedicated automation resources to assist in code creation, testing, and audit requirements
• Working with GCO leadership to identify the best solutions for process improvement initiatives.
• Partnering with GCO practitioners to develop process mapping, root cause analysis, and benchmarking of processes.
• Working collaboratively with key resources to ensure correct implementation between environments and audit requirements are followed.

Requirements

• Demonstrate previous experience with process automation
• Have experience in leading projects in their entirety and in handling multi-projects with strong project management
• Understanding of business operations and processes, including knowledge of Global Order-To-Cash, Product Services, AR, Credits/Collections, Customer Support, and Sales
• Demonstrate experience in business process mapping
• Demonstrate communication skills to succinctly present ideas to all audience levels, including senior management.
• Demonstrate ability to work collaboratively and effectively within a cross-functional organization.