Global Partnership Manager - Retail & Lifestyle at Ten Group

Description

Our mission is to be the first place our members come to when purchasing and enjoying experiences from the world’s most sought-after brands.

We provide our high net worth members with access to the very best benefits, experiences and pre-sale access available on the market. Our members are discerning, yet we are always able to offer value on their dream products in their favorite categories. Beyond our extensive catalogue of easily redeemable global and local offers, our members can get early access and inspiration through our curated seasonal promotions and high-quality retail gift guides including Valentine’s Day, Father’s Day, Mother’s Day and Holiday guides.

We have an ambitious brand strategy for 21/22 and central to our strategy is that we drive and develop partnerships to deliver unique benefits, offer, events and experiences across the retail and lifestyle sector for our corporate clients and concierge members globally.

Your role as Global Partnership Manager will have independence and accountability to drive significant growth in our partnerships across the retail and lifestyle industries, identifying relevant brands and retailers, negotiating the best rates, offers, benefits and events. This will include end-to-end management of campaigns, building trusted relationships, achieving on all client and member requirements focussing on driving increased engagement online and offline. It is essential within your role that you drive internal communications ensuring all key stakeholders across content, social and operations have excellent knowledge of your partnerships. This part of the business is commercially driven, you will need to identify revenue opportunities such as commission and paid partnerships.

Your proven expertise and enthusiasm to secure fantastic brand partnerships will ensure we’re consistently adding value to our core service offering. You will always be up to date with market trends, in demand products and brands, and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market.

You will always think ahead, to develop and execute new strategies to deliver significant impact on growth and revenue. Your ability to drive and implement new innovations and changes will be expected and highly encouraged.

We believe this is a fantastic and exciting opportunity for a partnership manager wishing to progress within a global business offering clear development paths, and enter or take an elevated role within the lifestyle concierge industry.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

Responsibilities

• To take full accountability for driving multi-market partnerships and contracts you secure; ensuring you are negotiating the best in market deal on every partnerships across world-leading brands in the retail and lifestyle sector. All partnerships must be supporting Ten’s strategic growth across key markets in Asia Pacific, Latin America, North America and Europe, Middle East and Africa.

• To maintain relationships with partners ensuring we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners, challenging new innovations and driving revenue opportunities.

• Monitor redemption, data analytics and demand of a brand or service to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have the right partnerships in place driving engagement, acquisition, loyalty and revenue.

• Work closely with Content, Marketing, Social Media and Client Service departments ensuring all partnerships have maximum exposure to members.

• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market.

• Propose and implement new strategies, campaigns and social media opportunities to impact on the growth of new and existing clients; to positively impact on NPS, revenue and increased member engagement.

• Contribute to wider strategic goal and creative innovations for the global Proposition team.

• To have the ability to set clear roles and responsibilities and successfully implement mass-projects or campaigns at a global level.

• Prioritise your own work-load and effectively manage tasks to achieve deadlines.

Requirements

Skills and previous experience

• Broad working knowledge of key brands and partners globally across retail and lifestyle, ideally with experience of dealing with luxury items and brands.

• Proven success and experience in negotiating global partnerships and deals with world-leading brands and products.

• Creative & structured approach to devising partnership opportunities.

• Contract management.

• Confidence dealing with global and senior level stakeholders (including CEO level).

• Strong end to end project management skills; being able to manage highly complex global projects with multi-stakeholders internally and externally.

• Ability to initiate and lead on multi-market business initiatives and proposal; ensuring these are aligned with the business’ key objectives.

• Account management; to interact with Senior stakeholders building trust and loyalty.

• Analytical decision maker; using performance data and leadership skills to drive results.

Behaviours

• Proven track record of negotiating with global brands.

• Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.

• A natural networker who can develop and implement new initiatives to commercially impact the team and business.

• A passion for working in a business that places members and customer service at their core as well as commercial success.

• A natural communicator who always takes the time to keep their team and colleagues informed and up to date.

• Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across the business. Having the ability to work effectively and professionally during period for high pressure.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month off every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Preference will be given to candidates in alignment with the employment equity plan of the organization

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.