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  • Posted: Apr 20, 2021
    Deadline: Apr 27, 2021
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    The first Woolworths store opened its doors to the public in Cape Town in October 1931. And it was founder Max Sonnenberg who captured the public’s imagination with dynamic store policies that set Woolworths apart from its competitors. Three years later, a second branch opened in Durban, with another two in Port Elizabeth and Johannesburg a year later....
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    Growth Administrator

    About the Job
    MAIN PURPOSE

    • To assist the Growth Co-ordinator and Campaign Manager in the co-ordination and execution of campaigns and the efficient running of 3rd party sales processes. Handling administrative and support tasks for the team in order for the team to meet performance objectives.
    • To mitigate any complaint associated to campaigns and to ensure that predetermine / potential issues are raised and fixes proactively (including logging and follow up on GLID issues, no C2 accounts and update profiles).  


    KEY RESPONSIBILITIES

    • Activate 3rd party sales (C2 and CAMS)
    • Process adherence and monitoring (Records Management)
    • Continuous Improvement
    • Stakeholder Management
    • Complaint Logging
    • Issue log and analysis on technical account issues
    • Facilitate/Drive activation process (Keeping track and record of all sales activated)

    FUNCTIONAL COMPETENCIES

    • Financial Services Industry Knowledge
    • Knowledge of Inbound and Outbound Contact Centre processes, methodologies, systems and technologies
    • Dispute Resolution
    • Product Knowledge
       

    MINIMUM QUALIFICATION

    • Matric / Grade 12 / NQF Level 4 qualification

     

    EXPERIENCE REQUIRED

    • Experience on C2 and CAMS would be an advantage
    • E-commerce and escalations complaints management experience demonstrating superior communication skills, query resolution with internal stakeholders

    ADDITIONAL REQUIREMENTS

    • Root cause analysis and problem solving skills
    • Proficient in MS Excel
    • Strong communication skills, including business writing and -reporting
    • Systems experience across C2, Cams, Vision
       

    As a proud South African brand, Woolworths Financial Services is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions

    If you are interested in the above position please forward your CV to [email protected] with the name of the position in the subject line

    If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful.

    Method of Application

    Interested and qualified? Go to Woolworths on www.linkedin.com to apply

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