Guest Arrival Expert - The Westin Cape Town, Convention Square at Marriott International

Function

• Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures

Required Experience & Qualifications

• 2 years’ working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable 
• A valid code 08 Drivers license with at least 2 years driving experience
• Hospitality qualification advantageous
• Well versed in the English language, both verbal and written
• People centric with a strong focus on the Guest experience
• Ability to perform physically challenging tasks
• Maintain a neat and well-groomed appearance at all times
• Professional telephone and communication etiquette
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Ability to work within a pressurized environment
• Required to work rostered shifts and irregular hours as per operational requirements
• Available to work weekends and Public holidays as per operational requirements

Key Responsibilities

• Report directly to the Concierge Manager 
• Ensure the highest standards of service throughout the hotel
• Assist within the department as required.
• Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
• Escort guest in to the Hotel at all time when and introduce guest to the front desk.
• Ensure guest receives his/her luggage in a timeous manner to room.
• Partake in the daily RunWestin which includes taking Guests on a 5km and or 10km run as and when required
• Ensure guest cars are valet parked on request.
• Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
• Report whereabouts to the Supervisor on shift.
• Answer telephone within 3 rings using the appropriate telephone etiquette.
• Ensure that the driveway / lobby area is always clean and attended to.
• To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel