Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, ...
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Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
On Property Café
Medical Aid Company
Provident Fund Company Benefits
Associate Uniform and Laundry service thereof
Employee Well-being Programme
Staff Transport
Required Experience & Qualifications
A recognized Hospitality qualification would be advantageous
At least 1- 2 years Call Centre experience within a Hotel environment
Proficiency in Microsoft packages (MS Word , Excel ,Outlook )
Working Knowledge in Opera PMS
Available to work flexible working hours and rostered shifts as and when required
Good telephone etiquette.
Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self-driven
Ability to work without supervision and within a team
Ability to manage and work with high volume work load
Attention to detail pertaining to area of responsibility
Required to work rostered shifts and irregular hours as per operational requirements
Flexible working hours as well as available to work weekends and Public holidays as per operational requirements
Key Responsibilities
Complete all daily duties as set out in departmental duties and requirements.
Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.
Log all guest requests or issues, contact appropriate individual or department and follow up with guest to ensure their request has been met to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to manager.
Answering incoming and internal calls as per brand standard
Managing Let’s chat requests and follow up
Check and Prepare staff transport log sheets
Check stationary orders
Assist with group preparation when required
Credit card cancellations
Update guests profiles when needed and as requested
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