Guest Relations Officer at Fancourt

Qualifications: 

• The ideal candidate must be outgoing, an excellent communicator and be guest centric.
• A minimum of Grade 12 or equivalent, a valid driver’s license,
• 2 years’ experience in a Front of House environment and working knowledge of hotel management software and MS Office are required.
• A Hotel Management / Tourism Diploma and experience working on Guest Connect and SAP will be advantageous.
• You must have a passion for working with people and the drive to continuously improve.

Duties include, but are not limited to: 

• Ensure clients/ guests needs and requests are fulfilled efficiently, courteously and professionally on arrival, at departure and for the duration of their time;
• Liaise with Reservations and Front Office to obtain accurate data of arrivals, departures and other needs;
• Maintain and constantly update Customer/Guest profiles with information acquired during the guests stay and from Guest Revu feedback received after departure;
• Guest Revu Survey – follow up on feedback received from guests in the survey, investigate matters with department managers and respond to the guests.