Head: Digital Enablement at Telesure Investment Holdings (TIH)

Job Purpose

Responsible for developing and operationalising STI's digital enablement. This involves aligning customer insights with business needs to transform and modernise operations using appropriate digital processes. The aim is to generate new business opportunities and revenue streams while enhancing current operational models to improve customer service and efficiencies through enabling and adopting appropriate digital technologies enabling business strategy.

Responsibilities

Digital Enablement Strategy

• Define and set the digital enablement strategy, working with both internal and external stakeholders to build and communicate the strategic importance of digital while aligning with broader organisational strategy. 
• Develop and execute a digital enablement strategy that integrates with the company's overall business plan.

Digital Channels and Technology Management

• Design and develop multichannel distribution platforms across multiple brands. Responsible for marketing and adoption of new features, products, services.

Leadership and Direction

• Communicate the function's strategy and its relationship to the organisation's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these to achieve the organisation's business goals. 
• Provide direction and guidance to UX/UI teams, product and channel owners regarding best practice standards and internal digital standards. 
• Lead cross-functional teams to deliver digital solutions that enhance customer experience and operational efficiency.

Digital Marketing Impact Assessment

• Understand and drive the commercialisation of digital capability (setting/tracking sales targets, measuring conversion, traffic, digital and interactive marketing spend ROI).

Project Management

• Manage a portfolio of major projects in line with overall project organisational strategy. 
• Oversee the management of digital projects, ensuring they are delivered on time, within scope, and on budget.

Digital Talent Development

• Define the value proposition for digital talent, engineering the digital component of the employee experience and working with the learning and development to embed digital skills and competences in the organisation's employee development strategy.

Performance Management

• Manage and report on business performance; hold direct reports accountable for the achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer-term delivery of stakeholder value.

Organisational Capability Building

• Identify the capabilities needed to meet the current and emerging business needs of a significant function. 
• Evaluate current capabilities, identify gaps, and prioritise development activities. 
• Embed personal development and the fulfillment of personal potential in the culture of the organisation. 
• Build capabilities elsewhere in the organisation through mentoring and other informal methods.

Board Relationship

• Develop relationships with executive members, identifying priorities, issues, strategic challenges and preparing them for discussion.

Stakeholder Engagement

• Collaborate with executive management on developing a streamlined approach for organisational growth and overall business strategy. Collaborate with IT, marketing, and other departments to drive innovation and continuous improvement in digital offerings.

Budgeting and Costing

• Take responsibility for setting and managing area budgets so they align with organisational strategy.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. 
• Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media. 
• Stay abreast of industry trends and emerging technologies to maintain a competitive edge and recommend relevant adaptations to the digital strategy.

Education

• Post Graduate Business Degree (Essential)

Experience

• Minimum 6 years experience in a strategic business enablement role (Essential); Experience in applying project management methodologies in order to deliver business deliverables (Advantageous); Experience in the financial services industry (Advantageous); Minimum 5 or more years experience at a senior management level in digital transformation (Essential)