Head Digital Operations at Pick n Pay Stores Limited

Job Role

• Leads end-to-end digital strategy, digital marketing and qualified traffic into the omnichannel and across paid and owned channels, optimizing digital performance, media spend, customer engagement and reach.

Minimum requirements

• Degree in Digital Marketing, Marketing, or Communications, CM SA an advantage
• 10 plus years in Retail Digital Marketing (essential)

Competencies

• Retail Digital Strategy Expert with a track record of building and turning brands around
• Collaboration
• Creativity
• Digital Excellent in Retail ECOMM
• Digital Marketing and Digital Media
• Problem Solving,
• Results Orientated
• Commercial and Financial Acumen
• Strong Decision-Making Skills
• Organisational Agility
• Extremely efficient in CDP, Meta, Google, AI. KEY STAKEHOLDER

Key responsibilities

• Create and execute digital marketing strategies plans across all doors to the stores and customer engagement into Pick n Pay through our channels - Be the leader of Digital Marketing, Digital Media and the Technical ASAP! Funnel ensuring alignment with overall business and brand objectives
• Manage media performance, SEO/SEM and analytics tracking
• Collaborate with Head Marketing Ops, Head Retail PR and the Integrated Marketing Leaders delivering the digital briefs for the integrated leaders and the agencies
• Collaborate with the agencies on digital creative
• Manage the media agencies
• Partner with agencies to drive campaign performance to ensure seamless campaign execution, alignment and innovation in digital delivery
• Partner with UX, content and other respective teams to optimise customer journeys and enhance user experience across digital touchpoints
• Ensure all digital activities are compliant with regulatory and internal standards, maintaining consistency and integrity across digital assets and campaigns
• Continuously optimise content based on engagement metrics
• Lead, mentor and grow a high performing digital operations team, fostering a culture of performance, accountability and continuous improvement
• Manage all digital content and work with Retail PR with the creators and influencers
• Manage all the digital platforms
• Manage all social media platforms for Pick n Pay and community management
• Manage all digital risk
• Manage all cyber risk
• Lead and manage all digital teams across Pick n Pay

Closing date: 08 August 2025