Old Mutual was established in Cape Town in 1845 as South Africa's first mutual life assurance society. Our purpose is to help our customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create a positive future for them, their families, their communities and broader society.
As the Head of Card, you will play a crucial role in shaping and executing the strategic vision for the Bank’s card services. You will oversee the design and enhancement of card products and ensure a superior customer experience.
Leading a team, collaborating with stakeholders, and managing the card product lifecycle will be key to your success.
KEY RESULT AREAS
Design and launch new card products and services; enhance existing ones to meet evolving customer needs.
Manage the full processing chain of cards from customer interface to industry gateway.
Develop strategies to optimize card usage and cost from a value management perspective, increasing customer engagement.
Monitor industry trends and emerging technologies to innovate and enhance card services.
Provide thought leadership in the field of card services.
Manage key stakeholders, including card processors and service operations, ensuring effective transition to run operations.
Manage industry relationships with PASA, BASA and Card association as well as other key partners.
Establish and manage a robust risk management framework for cards, ensuring regulatory compliance.
Drive data-driven insights to improve card services and customer behaviour.
Oversee day-to-day operations of card services, including card stock management and merchant services.
Enhance servicing aspects of cards through digital channels.
Lead a team of card professionals, providing leadership and development opportunities.
ROLE REQUIREMENTS
Bachelor’s degree in business, finance, or a related field.
Master’s degree in business, finance, or a related field (preferred).
10 years’ experience in cards.
5 years’ experience managing a card team.
Extensive knowledge of the card industry, its regulatory framework, and global trends.
Well-established network in the card industry.
Strong leadership, people management, and change management skills.
Collaborative and communicative leader with a strategic vision.
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