Head of Card at Old Mutual

Job Description

• As the Head of Card, you will play a crucial role in shaping and executing the strategic vision for the Bank’s card services. You will oversee the design and enhancement of card products and ensure a superior customer experience.
• Leading a team, collaborating with stakeholders, and managing the card product lifecycle will be key to your success.

KEY RESULT AREAS

• Design and launch new card products and services; enhance existing ones to meet evolving customer needs.
• Manage the full processing chain of cards from customer interface to industry gateway.
• Develop strategies to optimize card usage and cost from a value management perspective, increasing customer engagement.
• Monitor industry trends and emerging technologies to innovate and enhance card services.
• Provide thought leadership in the field of card services.
• Manage key stakeholders, including card processors and service operations, ensuring effective transition to run operations.
• Manage industry relationships with PASA, BASA and Card association as well as other key partners.
• Establish and manage a robust risk management framework for cards, ensuring regulatory compliance.
• Drive data-driven insights to improve card services and customer behaviour.
• Oversee day-to-day operations of card services, including card stock management and merchant services.
• Enhance servicing aspects of cards through digital channels.
• Lead a team of card professionals, providing leadership and development opportunities.

ROLE REQUIREMENTS

• Bachelor’s degree in business, finance, or a related field.
• Master’s degree in business, finance, or a related field (preferred).
• 10 years’ experience in cards.
• 5 years’ experience managing a card team.
• Extensive knowledge of the card industry, its regulatory framework, and global trends.
• Well-established network in the card industry.
• Strong leadership, people management, and change management skills.
• Collaborative and communicative leader with a strategic vision.