Minimum 7 years of experience within required field
Excellent leadership Skills
Report writing and problem-solving skills, ability to demonstrate knowledge of a broad range of reporting activities.
Product knowledge an advantage
Understanding of contractual SLA’s
Ability to network.
Organisational and planning skills, being able to prioritise workload.
Drive for results
Ability to use initiative, a self-starter.
High attention to detail and high level of accuracy
Analytical thinker
Excellent interpersonal skills including the ability to communicate, negotiate and influence across the organisation and externally.
Exposure within the Medical Scheme administration environment, ISO principles and other related legislature would be an added advantage.
Computer literacy (MS Office, advanced MS Excel and MS Access is required)
Experience in reporting, data extraction, data mining, data modelling and predictive modelling essential.
Duties and Responsibilities
Oversight of the reporting team and the related strategy
Prepares reports by collecting, analysing, and summarizing information as per contracted deliverables and ad hoc requests.
Provide requested reports with required data elements for team and other departments as needed.
Develop new reporting applications to meet business demands and evolution of the data landscape.
Collaborate with internal stakeholders by proactively communicating client activity to ensure effective management of issues and client satisfaction levels.
Communicating accurate and timely information to the team.
Essential for helping to plan, organise, coordinate and control production within the organisation
Identify opportunities to improve the teams output and their growth
Understanding business procedures in order to facilitate dispute resolution
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