Head of Financial Crime at Luno

The role in a nutshell: 

This is a new role, open to an experienced individual who can shape the department and lead and develop the Fraud, Compliance and Customer Safety teams based in the Capetown Office, you will also partner closely with the  Engineering and Product teams to further build on our internal crime-fighting capabilities! As a member of the leadership team, you have an influence on the mechanisms behind Operations here at Luno, adding immense value to Luno's mission of upgrading the world to a better financial system.

Your mission will involve :

• Responsibility for implementing and managing the financial crime strategy across multiple geographies 
• Direct the continuous development and monitoring of fraud prevention functions 
• Implementing machine learning technology to leverage the use of technology to scale the capacity of the team. 
• Constantly improve the performance of the fraud prevention system by working closely with our risk/ compliance analytics team to improve fraud models 
• Work directly with the operations, product, and technology team to enhance our solution within a customer-focused world
• Perform market analysis and detailed investigations on high-risk accounts or transactions 
• Defining and analyzing data trends, key metrics, and financial risk patterns, in order to continually improve fraud prevention, customer experience and the efficiency and effectiveness of our processes 
• Hire, mentor and scale a team of talented Analysts, Investigators and Agents to develop their technical skills and contribute to a high-quality and high performing team 
• Prepare monthly and ad-hoc reports to management 
• Investigate and report suspicious activity

The ideal Lunaut for this role will have :

• Demonstrable experience in a Fraud based role within FinTech / Payments industry, retail or another commercial environment 
• Experience in a strong product orientated environment, familiar with collaborating with Engineering and Product teams.
• Demonstrable experience managing multi-disciplined teams within a financial crime function. 
• Expert domain knowledge across Financial crime obligations and strong compliance knowledge inc KYC 
• Implementing machine learning technology to leverage the use of technology to scale teams and intelligence tools 
• Knowledge of various risk types including money laundering and compliance 
• Strong desire to learn new information and techniques in a constantly evolving field 
• Attention to detail, a strong sense of responsibility and a very high level of integrity 
• Excellent interpersonal, communication and negotiation skills