Head of Payment Platforms at Shoprite Group of Companies

Purpose of the Job    

• The Head of Payments Platforms is accountable for driving the execution of the Shoprite Group’s technology strategy for banking and payments. This leadership role provides expert-level guidance in platform architecture, integration, and optimization within the Fintech environment.
• This role shapes and oversees the development and continuous enhancement of secure, scalable, and customer-centric banking and payment solutions aligned with the Group’s strategic objectives.
• In addition, the role manages and directs specialist positions within the banking and payments domain, ensuring strategic alignment, cross-functional collaboration, and the effective delivery of platform capabilities across the Group. 

Job Objectives    

• Drive the implementation of banking and payments platform strategies in alignment with the broader Fintech roadmap, ensuring strategic objectives are met. 
• Provide expert-level leadership and subject matter guidance on platform capabilities, integrations, and emerging technologies within retail banking and payments. 
• Lead cross-functional collaboration to evaluate, design, and implement platform enhancements that optimize operational efficiency and elevate customer experience. 
• Establish and oversee governance and compliance frameworks, ensuring adherence to regulatory, risk, and security standards. 
• Champion research and benchmarking initiatives to identify trends, innovations, and best practices in the banking and payments ecosystem, informing strategic decisions. 
• Monitor and report on platform performance, defining KPIs and dashboards to track operational effectiveness and strategic impact. 
• Lead and develop a high-performing team of banking and payments specialists, ensuring clear role alignment, collaboration, and delivery of platform objectives
• Direct vendor evaluations, solution assessments, and proof-of-concept initiatives, ensuring alignment with platform strategy and business needs. 
• Provide strategic input into project planning, testing, and deployment of banking and payment solutions, ensuring quality and scalability. 
• Lead change management and capability-building initiatives to drive successful adoption and utilization of platform enhancements across the Group.

Qualifications    

• Bachelor’s degree in Information Technology, Computer Science, Finance, or a related field (essential).
• Certifications in payments, banking systems, or platform architecture (e.g., SAFe, TOGAF, or equivalent) are advantageous.

Experience    

• 7 years of experience in banking, payments, or fintech environments, with a focus on platform technologies, systems integration, or product enablement.
• Experience working in agile or cross-functional teams within a technology-driven environment.

Knowledge and Skills    

• Platform Leadership: Expert-level understanding of banking and payment platforms, APIs, and integration patterns, with the ability to guide strategic decisions. 
• Strategic & Analytical Thinking: Evaluates platform performance, identifies improvement opportunities, and aligns solutions with business objectives. 
• Cross-Functional Collaboration: Builds strong partnerships across business, technology, and vendor teams to drive integrated outcomes. 
• Executive Communication: Translates complex technical concepts into clear, actionable insights for senior stakeholders. 
• Agility & Adaptability: Thrives in a fast-paced, evolving fintech environment, leading teams through change effectively. 
• Regulatory & Risk Governance: Ensures compliance with regulatory standards and embeds risk management into platform strategies. 
• Customer-Centric Leadership: Champions secure, seamless, and innovative customer experiences across all banking and payment solutions.

Closing Date    

• 2025/12/08