Head of Payments at Old Mutual

Job Description

• As the Head of Payments, you will be pivotal in shaping and executing the strategic vision for the Bank's engagement in payment streams. You will design innovative payment products, and ensure seamless customer experiences.
• Leading a team, collaborating with stakeholders, and navigating the landscape of payments and digital banking will be critical to your success.

KEY RESULT AREAS

• Implement and ensure industry and/or association certification for all payment streams.
• Drive the long-term strategy for participation in industry payment streams, including achieving full settlement bank status.
• Design and launch new payment products and services; enhance existing ones to meet changing customer needs.
• Create and drive strategies that optimize the cost and usage of digital payment streams, aiming to increase transaction levels and customer engagement.
• Monitor industry trends and emerging technologies to identify opportunities for innovation and enhance payment services.
• Provide thought leadership in the field of payments.
• Manage key stakeholders, including payment processors and service operations, ensuring collaboration with partner management.
• Manage industry relationships with PASA, BankServ, and our Mentor/Sponsor Bank.
• Establish and manage a robust risk management framework for payments, ensuring compliance with regulations.
• Drive a data-driven approach to reporting on payments, utilizing insights to improve payment behaviour.
• Oversee day-to-day operations of payments, including transaction processing.
• Drive ongoing enhancement of servicing aspects of payments through digital servicing channels.
• Lead a team of payment professionals, providing leadership and development opportunities.

ROLE REQUIREMENTS

• Bachelor’s degree in business, finance, or a related field.
• Master’s degree in business, finance, or a related field (preferred).
• 10 years’ experience in payments.
• 5 years’ experience managing a payment team.
• Extensive knowledge of the payment industry, its regulatory framework, and global trends.
• Well-established network in the payment industry.
• Strong leadership, people management, and change management skills.
• Collaborative and communicative leader with a strategic vision.