Head Of PMO - Cape Town at Juru Holdings

Key Responsibilities

• Line management of the PMO Team.
• Ultimate accountability to the business for single source of truth around service delivery, quality, maintaining standards, and managing risk for internal and client facing service
• delivery (including delivery/ account management and BD relationships). This accountability includes implementing and maintaining standards of quality programs, programme and
• Portfolio management and ensuring continuous improvement through Lean Six Sigma principles.
• Maturing the PMO role to support project and continuous improvement in all areas of the business including Legal Delivery, Flex, Business Development and Marketing,
• Business Advisory Services and Business Services functions
• Responsible for the maintenance and if required updating of the company’s overall priority management process, project management methodology, processes and templates.
• Driving the building of PMO, Project and Programme Management capability within the company through developing and providing training, guidance and support to project managers, PMO Analysts and project administrators.
• Contributing to managing resource forecasting and capacity planning to ensure pipeline demand is understood and properly planned.
• Working with the Quality Manager to ensure compliance with quality policies and standards.
• Managing and participating in client RFP’s.
• Oversee project forecasting, costs and ensure project budgets are well managed.
• Ensure cross-programme dependencies are understood and managed.
• Coordinate project stage gates from initiation to closure to ensure good practice and ensure lessons learned are logged.
• Prepare regular status reporting for the engagement leadership from daily statistic to monthly and quarterly client reporting.

Special projects manager

• Working alongside CEO and COO on global projects delivering strategy and transformation within the organisation.

Business advisory associate

• Working as a member of the advisory team in a client facing advisory role to ensure smooth execution of projects as and when required.

Requirements:

• Tertiary qualification in Project Management.
• 8+ years experience in planning, executing, controlling and initiating and closing projects, and the ability to manage a portfolio oversight with minimal supervision.
• Experience in running a PMO office.
• Experience of managing the complete lifecycle of a project with project teams of 5 to 25 people.
• Experience in creating and maintaining project and plans, including risks, actions, issues, dependencies would be advantageous.
• Highly efficient in resource planning and tasks assignment.
• Knowledge of risk management and resource planning.
• Highly proficient skills in Word, Excel, PowerPoint, and MS project.
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business.
• Strong and demonstrated ability to build lasting relationships with key stakeholders.
• Project Management certifications would be advantageous.

Competencies:

Honest Communication

• Uses active listening and refined questioning skills to elicit underlying needs and requirements from client, partners and other stakeholders
• Raises issues with clients and other stakeholders in a proactive, constructive and timely manner
• Provides guidance and constructive feedback to the team on work output, taking further action as appropriate

Delivering Excellence

• Proactively manages teams to ensure they deliver best client outcome
• Puts in place processes and check to ensure high-quality outcome
• Shapes work products to meet client requirements

Building strong relationships

• Leads by example
• Allocates time to building productive client relationships
• Develops strong network inside and outside for mutual benefit
• Actively builds in time to spend with more junior colleagues to coach them and assist in their professional development

Bringing the values alive

• Articulates the benefits of the values to employees
• Treats employees fairly
• Ensures time is allocated to allow employees to participate in CSR activities
• Has on-going focus on self-development and raising self-awareness, both for others and themselves

Being agile

• Ensures time or the team to think of and develop ideas
• Draws on wide range of sources, people and thinking to find innovative ways of working and resolving issues
• Suggest new service offerings
• Looks for opportunities to develop skills
• Acts as a change manager
• In addition to the Behavioural Competencies listed above, the Head of PMO should also demonstrate the following key competencies as set out below:

Foundational Competencies:

• Coaching and Mentoring
• Conflict Management/Resolution
• Empowering Teams
• Navigating Ambiguity
• Financial Acumen
• Client Management
• Process Improvement/Streamlining

Leadership Competencies

• Business Development
• Negotiation

Stretch Competencies (Discretionary Effort)

• Risk Management
• Visualization
• Critical Thinking
• Discretionary Effort
• Strategic Thinking
• Innovative Thinking
• Global Mindset