Head of Retail Operations at Kontak Recruitment

• A well-established retail group is seeking an experienced Head of Retail Operations to lead and drive performance across a national network of 85 stores.
• This role requires a commercially driven retail leader with strong operational oversight, capable of managing large store networks, driving revenue growth, and ensuring consistent operational standards across all locations.
• You will be responsible for overseeing store managers, improving store performance, enforcing operational discipline, and ensuring the delivery of key financial and operational KPIs across the group.
• The successful candidate will report directly to ownership and manage a team of five direct reports responsible for store leadership and performance.

Minimum Requirements:

• Degree or Diploma in Business Management, Retail Management or Operations
• Minimum of 8 – 10 years retail experience
• Minimum of 5 years’ experience in multi-store, regional or national retail management
• Proven experience managing large store networks (20+ stores preferred)
• Strong financial and commercial acumen
• Strong leadership and performance management experience
• Valid driver’s license

Duties and Responsibilities:
Sales & Revenue Growth:

• Drive overall company turnover across all stores.
• Develop and implement national sales strategies to support business growth.
• Monitor daily, weekly and monthly store sales performance.
• Identify underperforming stores and implement turnaround strategies.
• Ensure effective execution of promotional campaigns across all stores.

KPI & Performance Management:

• Establish and monitor store performance KPIs including sales, gross profit, shrinkage, stock loss and expenses.
• Hold store managers accountable for operational and financial performance.
• Conduct structured performance reviews and provide leadership guidance.
• Analyse operational and financial data and prepare reports for executive leadership.

Leadership & Retail Management:

• Lead and manage store managers or regional leadership teams.
• Recruit, mentor and develop retail leadership talent.
• Drive accountability, performance discipline and company culture across the group.
• Create and maintain a high-performance retail environment.

Operational Standards & Compliance:

• Ensure consistent implementation of operational procedures across all stores.
• Maintain visual merchandising and brand standards.
• Oversee stock control procedures and drive shrinkage reduction initiatives.
• Standardise store processes and ensure operational consistency.
• Conduct regular store visits, operational audits and compliance reviews.