Head: Platform Operations | Centurion at PSG Konsult Ltd

Job description:

• The Head of Platform operations will develop & implement operational policies and procedures, developing strategies to increase productivity and reduce costs (through driving the Target Operating Model and Operational Workflow processes); The measuring, monitoring and improving company operational efficiency such as efficiency and SLA forms are key part of the day to day responsibilities.

Responsibilities:

As part of the day-to-day activities, it is expected that the following will be managed:

• Oversee customer service in operations.
• Optimize SLA and Utilisation of the insurance operations.
• Process efficiency, workflow, and standard operating procedures of insurance operations.
• Optimise the use of human capital vs automation.
• Assist business with suggestions and advice regarding automation of business processes through technology solutions
• Staff capacity management
• Staff management & development in operational areas
• Management of PMO to ensure operations drive the business delivery and focus.
• Manage and report on business strategic deliverables.
• Monthly and quarterly operational reports
• Digital roadmap of operations
• Driving zero marginal cost

Skill sets required:

• Degree in Engineering / CA(SA)
• Minimum 5 years+ practical experience with insurance processes (i.e., claims and underwriting)
• Experience in managing and implementing workflow systems.
• Self-starter
• Able to work under pressure.
• Good interpersonal skills and the ability to build good relationships with stakeholders.
• Be able to challenge and critically evaluate existing business processes to assist business with new ideas and solutions.
• Strong analytical skills
• Strong presentation skills
• Business plan development skills