Head: Santam Experience (CPT/ JHB) at Santam Insurance

Reporting into the Executive Head: Commercial and Personal (C & P), the Head: Santam Experience will assist with developing, communicating, executing, and sustaining a cohesive Santam Experience across Santam C&P.
The role will further focus on delivering an integrated Santam value proposition and -experience through cohesive strategy planning and agility in execution, value proposition developing and delivery across the functions and business units in Santam C&P, knowledge management, business transformation and change.
The Head: Santam Experience is responsible for the cross functional engagement of executive leaders in Santam C&P in:

• Developing and communicating a coherent end-to-end value proposition and experience vision which will drive retention, attraction and growth in desired market segments and continuously increase customer loyalty and advocacy;
• Formalizing the C&P’s strategic-planning processes, and leading the development of the Santam Experience, translating it for people across functions and business units;
• Driving the development of integrated end-to-end value propositions through focused cross-functional agile teams delivering on “peace of mind”, “safeguard” and “more than insurance”;
• Creating client-centric strategies to help the company deliver an outstanding experience;
• Creating intermediary/agent-centric strategies which enable the intermediaries, agents and channels to remain competitive in a rapidly changing market environment and fortifies their relationship with Santam;
• Ensuring an aligned employee experience by supporting a superior Employee Value Proposition;
• Driving organizational agility and change by implementing new working relationships and synergies across C&P, and establishing greater transparency and accountability for those people executing C&P’s strategy;
• Articulating and implementing a transformational journey for C&P to achieve a growth mindset for colleagues, agility in execution and operations. and client and partner centricity in C&P’s value proposition;
• Aligning and prioritizing C&P project portfolio to the balanced realization of strategic vision and objectives across business units and functions;
• Responsible for effective change management across the project portfolio
• Promoting cross functional benefit realization and investment as guided by the strategic framework to improve flexibility in resource allocation in- and benefit realization aligned and quantified to achieving strategic objectives;
• Monitoring the strategy implementation performance and progress against appropriate metrics; and
• Assessing whether strategic initiatives, at all levels of the C&P, are in line with delivering continuously improving value propositions and experience.
• Advisor to Executive Head C&P; market and environmental scanning; iterative strategy process and growth; business development
   

What will make you successful in this role?

Qualifications And Experience

• Master’s Degree in Commerce Preferred or Postgraduate Business Qualitifcaiton
• A minimum of 10 years’ experience in strategic planning.
• Seasoned professional, with a strong strategy orientation, who has previously held several business and operational roles in fast paced and complex environments. 5+ year’s executive management.
• Must have demonstrated proficiency in analytical research, leadership, and strategic planning.
• Work experience should include success in a period of growth and/or transition.
• Ability to apply a variety of strategic frameworks to analyse problems and to guide and develop solutions.
• Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience; strong executive presence, presentation and communication skills.
• Ability to leading the entire range of problem-solving work from problem definition to analysis, recommendation and the development of implementation plans.
• Ability to influence on a global and virtual stage, demonstrating courage, an approachable style and inspiring confidence.
• Ability to bridge cultural boundaries and norms to overcome barriers and improve outcomes.
• Ability to work collaboratively with key internal and external leaders, partners, suppliers and customers.
• Proven track record with strategy planning, development, and execution. The ability to engender commitment to clear strategic plans.
• The ability to drive immediate change
• The ability to drive decision making that sustains organizational change
   

Skills And Knowledge

Strategic Thinker

• A strategic leader who can influence an organization at all levels and build consensus towards achieving its vision and goals.
• Able to articulate a vision and translate it to various stakeholders, internally and externally, while inspiring their understanding, ownership and support.
• Holds genuine personal commitment to Santam C&P’s mission, and core values.
• Identification of growth opportunities.
• Strategic planning process management and development
• Analysis and presentation of long-term trends, outlook and competitive intelligence
   

Exceptional Communication Skills & Team Builder

• Possesses top notch communication skills, both written and oral.
• Has the passion and skill to compellingly communicate Santam C&P’s vision and mission to clients, intermediaries, colleagues and board.
• Exhibits the necessary degree of personal and professional confidence, as well as presence, to guide the strategic and resource allocation activities of the CEO, senior staff and Board of Directors.

Collaborative

• Demonstrated ability to work in a team environment, build consensus and problem solving
• High desire to work collaboratively with colleagues

Additional Leadership Competencies

• Creates a compelling vision for the future
• Solves for simplicity
• Connects people and possibilities
• Cultivates innovation
• Digitally Savvy