Help Desk Shift Leader at Peermont Global

Job Description

Deliver business centric IT services such as incident management and request fulfilment services to users whilst providing oversight over the Service Desk Agents and Unit Agents; to administer the group IT service desk solutions and systems; produce IT Services performance reports, formulate service measurements and metrics in accordance with ITIL IT Service Management, Service Operation and Continual Service Improvement best practices.

Qualifications

• Matric

• A+ Certification required or N+ certification will be an added advantage.

• ITIL Certification will be an added advantage.

• Formal Microsoft training (MCP/MCITP)

• Server 2012 and Exchange 2013 a bonus

• 3 Years relevant experience in similar environment.

• Working Knowledge of Windows XP, 7,8 and 10, networking and MS Office products required.

• Windows server knowledge will be an added advantage.

• A highly motivated person with good communication skills is required.

• Flexible working hours is an operational requirement.