Helpdesk Operator at Empact Group

Purpose of the Role

• We are seeking a Help Desk Operator to join our team. This position plays a vital role in ensuring smooth daily operations by providing professional front-desk service, managing guest interactions, and maintaining accurate records through our Help Desk system. You’ll be the first point of contact for residents, guests, and visitors — creating a welcoming environment while assisting with inquiries, check-ins, and check-outs in alignment with the UjuESS service standards.

Education and experience requirements:

• 1–2 years of relevant experience in reception, customer service, or administrative support.
• Strong computer literacy and proficiency in basic administrative systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• A positive attitude and professional demeanour
• Previous experience in a similar role or remote-site environment.
• Self-motivated and adaptable to changing environments.
• Knowledge of hospitality operations or help desk systems.

Key Areas of responsibility:

• Operate the Reception Desk and act as the first point of contact for all residents and visitors.
• Manage guest check-in and check-out processes professionally and efficiently.
• Handle guest inquiries, requests, and complaints promptly, ensuring customer satisfaction.
• Accurately log and track all requests through the Help Desk application.
• Perform daily cash-ups, ensuring all transactions are correctly recorded.
• Report any supplier delivery or quality issues through the internal system.
• Maintain compliance with company policies and procedures.
• Support colleagues and the Camp Supervisor with administrative and operational duties as required.

Key Competencies

• Customer Service Orientation
• Communication Skills
• Integrity and Accountability
• Team Collaboration
• Results-Driven Mindset