Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 6, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • At Empact we are on a journey - a journey to do our best and be the best for our people, our clients, our partners, our community and our planet.
    Read more about this company

     

    Helpdesk Operator

    Purpose of the Role

    • We are seeking a Help Desk Operator to join our team. This position plays a vital role in ensuring smooth daily operations by providing professional front-desk service, managing guest interactions, and maintaining accurate records through our Help Desk system. You’ll be the first point of contact for residents, guests, and visitors — creating a welcoming environment while assisting with inquiries, check-ins, and check-outs in alignment with the UjuESS service standards.

    Education and experience requirements:

    • 1–2 years of relevant experience in reception, customer service, or administrative support.
    • Strong computer literacy and proficiency in basic administrative systems.
    • Excellent communication and interpersonal skills.
    • Attention to detail and strong organizational skills.
    • A positive attitude and professional demeanour
    • Previous experience in a similar role or remote-site environment.
    • Self-motivated and adaptable to changing environments.
    • Knowledge of hospitality operations or help desk systems.

    Key Areas of responsibility:

    • Operate the Reception Desk and act as the first point of contact for all residents and visitors.
    • Manage guest check-in and check-out processes professionally and efficiently.
    • Handle guest inquiries, requests, and complaints promptly, ensuring customer satisfaction.
    • Accurately log and track all requests through the Help Desk application.
    • Perform daily cash-ups, ensuring all transactions are correctly recorded.
    • Report any supplier delivery or quality issues through the internal system.
    • Maintain compliance with company policies and procedures.
    • Support colleagues and the Camp Supervisor with administrative and operational duties as required.

    Key Competencies

    • Customer Service Orientation
    • Communication Skills
    • Integrity and Accountability
    • Team Collaboration
    • Results-Driven Mindset

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Empact Group on empact.simplify.hr to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Empact Group Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail